Presales Solution Architect Monitoring & Observability Services

Job description

<p>JOB PURPOSE : </p><p><br/></p><p>We are seeking a Pre-Sales Solution Architect with deep expertise in HPE OpsRamp and broad knowledge of the monitoring landscape (e.g., SolarWinds, Manage Engine, Nagios, Zabbix).

The candidate will be the technical authority during the sales cycle, responsible for designing compelling monitoring solutions that address client business needs.

This role demands advanced skills in solution design, presentation, and demonstration, with the ability to articulate the value proposition of HPE OpsRamp in hybrid IT environments and successfully differentiate it from competitors.<br/><br/>CERTIFICATIONS : ITIL Foundation (Intermediate/Expert preferred)<br/><br/>- Certification in HPE - OpsRamp, SolarWinds, Manage Engine or related ITOM tools<br/><br/>- Cloud, such as AWS/Azure/GCP certifications will be added advantage<br/><br/>EXPERIENCE : 10-12 years of overall experience, with at least 5-7 years in a pre-sales, solution architect, or technology consultant role, specifically focused on IT Operations Management (ITOM) and Monitoring tools.<br/><br/>REPORTING TO : Service Delivery Manager (SDM)</p><p><br/></p><p>QUALIFICATION : Master's in Marketing or MBA - Marketing</p><p><br/>RESPONSIBILITIES (INCLUDES ALL TASKS) : <br/><br/>Client Engagement & Solution Design : <br/><br/>- Lead technical discovery sessions with prospective clients to understand their business challenges, existing IT environment, and monitoring requirements.<br/><br/>- Architect and design end-to-end monitoring solutions primarily based on HPE OpsRamp for on-premise, cloud, and hybrid infrastructures.<br/><br/>- Develop and present compelling value propositions, solution overviews, and high-level designs to technical and executive audiences.<br/><br/>Technical Sales & Demonstration : <br/><br/>- Prepare and deliver world-class product demonstrations and proof-of-concepts (POCs) tailored to specific client use cases and pain points.<br/><br/>- Effectively articulate the technical and business differentiators of HPE OpsRamp against competitors like SolarWinds, Dynatrace, Datadog, etc.<br/><br/>- Respond to RFPs/RFIs with technically accurate and commercially sound solutions.<br/><br/>Collaboration & Enablement : <br/><br/>- Work closely with the sales team to qualify opportunities, develop account strategy, and drive the technical sales cycle to a successful closure.<br/><br/>- Act as the technical bridge between the sales, product management, and delivery teams, providing client feedback to inform the product roadmap.<br/><br/>- Collaborate with HPE/partner teams to stay updated on the latest OpsRamp features and roadmap.<br/><br/>Technical Expertise & Asset Development : <br/><br/>- Maintain deep, hands-on expertise in HPE OpsRamp, including its capabilities for discovery, service mapping, automation, and multi-tenant management.<br/><br/>- Develop and maintain reusable sales assets, including solution briefs, architecture diagrams, proposal templates, and demo scripts.<br/><br/>- Build and manage a demo lab environment to showcase product capabilities effectively.<br/><br/>TECHNICAL SKILLS /COMPETENCIES : <br/><br/>MANDATORY : <br/><br/>- 3+ years of hands-on experience with HPE OpsRamp, including solution design, demonstration, and competitive positioning.<br/><br/>- Proven experience in a client-facing pre-sales, solution architect, or consulting role.<br/><br/>- Strong understanding of hybrid IT infrastructure (servers, network, storage) and cloud platforms (AWS, Azure, GCP).<br/><br/>- Ability to create architecture diagrams and solution proposals.<br/><br/>- Excellent presentation and demonstration skills.<br/><br/>OPTIONAL : <br/><br/>- Experience with other monitoring tools (SolarWinds, Manage Engine Ops Manager, Nagios, Zabbix) from a pre-sales or comparative standpoint.<br/><br/>- Knowledge of observability platforms (Dynatrace, AppDynamics, Datadog, Prometheus) and AIOps concepts.<br/><br/>- Experience with automation and scripting (Python, PowerShell, Ansible) for demo and integration purposes.<br/><br/>- HPE GreenLake platform knowledge.<br/><br/>SOFT SKILLS : <br/><br/>- Exceptional communication and presentation skills, with the ability to simplify complex technical concepts for business audiences.<br/><br/>- Strong analytical and problem-solving ability to map client problems to effective solutions.<br/><br/>- High degree of self-motivation and ability to work independently in a fast-paced sales environment.<br/><br/>- Proven leadership in virtual teams and cross-department collaboration.<br/><br/>- Strong customer service orientation and executive presence.<br/><br/>- Clear documentation and proposal writing capabilities.</p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations