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Urgent! Principal Consultant - Site Reliability Engineers/L2 Job Opening In Bengaluru – Now Hiring Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant - Site Reliability Engineers/L2
In this role, you will be responsible for coding, testing and delivering high quality deliverables, and should be willing to learn new technologies.
Responsibilities
• Accountable for driving and dictating efforts to mitigate and/or restore to normal business operations
• Review of Temporary Access requests / Get Access entitlements and grant/revoke as appropriate
• Follow documented procedures, and update documentation for resolved issues
• Determine customer experience and assess risk (core vs minor functions, regulatory or reputational)
• Determine incident severity, priority, impact and proper escalation protocols
• Ensure proper technology teams are engaged and supporting restoral of services
• Research and remediate customer/client data issues
• If required, request external support from software and/or hardware manufacturers
• Utilize tools and data to assist in research and determination of root-cause and restoral steps
• Ensure proper measures are taken such as batch restarts, routing, splashing, contingency or escalation to achieve restoral.
• Accountable for High Impact Incident Communications (Status, Restoral Efforts, Customer/Service Impact) to appropriate technology/business groups
• Drives requirements for Task Automation and tooling.
• Provides requirements and oversight of Resiliency Exercise – Chaos Engineering
• Responsible for the data content, accuracy, and completeness in the Incident ticket before creation of Problem ticket
• Drive “reconvene” efforts to identify Granular Root Cause – Sev1 – Sev4 Incidents
• Provide critical incident details and restoration efforts to Problem Management team (Incident Description, Chronological timeframes, Scope of Impact, Triage Participants and etc.)
• Ensure “known errors” and “repeatable errors” are logged into the “Known Error” database.
• Document standardize processes and playbooks for Incident Management (Enhanced Identification and Restoral)
• Conduct Weekly Incident Reviews
• Self-Identified-Audit and Compliance issues – identification and remediation
• Permit-to-Operate – participation and awareness on complex, highly intrusive, high-risk change activities
• Providing personnel whose training, skills, and personal skills are adequate to think outside the box
• Providing personnel who are experienced professionals, or professionals with specific knowledge of the client's implementation or business.
• Coordinate events applicable to functional area of responsibility.
• Level 2 should be able to resolve 95% of the incidents that come to them.
Qualifications we seek in you!
Minimum Qualifications
• BE/B Tech/MCA
• Excellent written and verbal communication skills
• Basic understanding of Investment Management/financial services domain knowledge
Preferred Qualifications/ Skills
• SRE Certified, Java, JavaScript (with ExtJS).
• Java Spring Boot,VB Script, Perl, Service Now
• HTML, Angular, Shell Scripting, UIpath/Pega Bot scripting PRPC, React.
• Python, Microservices, C#, .Net, ETL Informatica, C++, Extjs.
• TypeScript, R-Code, XML/XSLT, SQL, T-SQL, PL/SQL, PHP, VB Script, Microsoft Power Platforms (Power Apps/Power Automate/ Power BI), Autosys, Informatica, BOXI/Crystal Reports, Comet, MQ.
• Unix, Java, Excel, Mainframe, Pager Duty, Apica, Prometheus, Grafana, ITIL.
• SQL, Change Management, SDLC, Cloud Fundamentals, Networking Fundamentals, HTML, JIVE, JIRA, Splunk.
• Linux/Unix Shell Scripting, Service Now, Informatica, Adobe.
• Tableau, Incident & Problem Management foundation, Autosys, ESP, Nagios, Comet, MQ.
• Cloud Fundamentals (Azure/AWS), Service Now, Pager Duty, Splunk, Prometheus, AppDynamics, Apica, Nagios, GitHub, SDLC, Jenkins, JIRA, Confluence, ESP,
• SQL Server, Snowflake, HVR, QlickView, Tableau, Linux, Windows, Postgres, DB2, Sybase, Oracle, Elasticsearch, Neo4J, Hazelcast, Networking Concepts, ITIL, Mainframe, Grafana Loki, Office Suite (Power Point, Excel, Word)
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Unlock Your Principal Consultant Potential: Insight & Career Growth Guide
Real-time Principal Consultant Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal Consultant in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 192184 jobs in India and 11369 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Principal Consultant roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Genpact is currently hiring and seeking a Principal Consultant Site Reliability Engineers/L2 to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genpact adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal Consultant Site Reliability Engineers/L2 Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal Consultant Site Reliability Engineers/L2 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Principal Consultant Site Reliability Engineers/L2 interview at Genpact, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genpact's products or services and be prepared to discuss how you can contribute to their success.
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