Principal, Program Management

Job description

**Overview**

**About Business Unit:**

The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them.

This team of innovative problem solvers develops and builds products that position Epsilon as a differentiator, encouraging an open and balanced marketplace built on respect for individuals, where every brand interaction holds value.

Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by using industry standard methodologies and sophisticated capabilities in data, machine learning, and artificial intelligence.

Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilon’s success story.

**Role Overview**

We are seeking an experienced DevOps Program Manager to own and drive the end-to-end software release quality process across our product portfolio.

This role ensures that every software release meets defined quality and reliability benchmarks while enabling smooth, predictable, and efficient release management practices.

Ideal candidate will lead cross-functional initiatives across Product management, engineering, QA, Ops and Release teams to accelerate delivery, improve reliability and secure scalable deployments across our SaaS platforms.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

(https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)

**Responsibilities**

+ **Release Program Leadership** : Own and drive strategic DevOps programs across product teams, ensuring alignment with business goals and delivery timelines.

Stand up and run end to end program plan for release trains across products/environments, create integrated roadmaps, manage critical paths and risks
+ **Release Management Plan (Program Layer):** Operationalize the Release Management Process environment promotion strategy (Dev→QA→UAT→Prod), approvals, rollback plans, and audit trail.
+ **CI/CD Governance** : Oversee the implementation and optimization of continuous integration and delivery pipelines, ensuring automation and traceability.
+ **Cross-Functional Stakeholder Collaboration** : Act as a liaison between engineering, operations, product, and leadership teams to ensure transparency and accountability on release timelines, quality.

Drive release communications on progress, risks and release validations.
+ **Release quality and compliance:** Collaborate with Engineering and QE teams to develop and enforce testing standards and acceptance criteria to meet release functional & non-functional requirements as per organizational policies, security & regulatory requirements.
+ **Manage risks and issues:** Proactively identify risks that could impact release scope, quality or schedule and develop mitigation plans.

Coordinate with release engineers on code merges, branch ramifications and manage dependencies
+ **Release Metrics & Continuous Improvement** : Define and track release KPIs related to deployment frequency, lead time, change failure rate, and system uptime.

Conduct Release retrospectives to gather feedback, identify lessons learned and drive process improvement

**Qualifications**

+ At least 15 years of experience in program/project management in software with demonstrable ownership of cross functional release, DevOps or operations programs
+ Experience managing multiple parallel releases and coordinating distributed teams is essential.
+ 7-10+ years of experience in DevOps, software engineering release management, or infrastructure roles, with at least 3 years in program or project management.
+ Proven experience managing large-scale DevOps initiatives in a SaaS environment.
+ Strong understanding of cloud platforms (Azure, AWS), containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform, ARM templates), release and project management tools (e.g., Jira, Jenkins, Git, CI/CD platforms)
+ Solid understanding of the software development lifecycle, version control, continuous integration/continuous delivery (CI/CD) pipelines and automation tools
+ Familiarity with project management methodologies, Agile, Scrum, and SAFe methodologies.
+ Excellent verbal & written communication, leadership, and team member management skills -ability to lead without authority, influence stakeholders, resolve conflicts and motivate change.
+ Education: Bachelor’s degree in computer science, Engineering or a related field.

**Preferred Skills:**

+ Experience with DevOps maturity assessments and roadmap development
+ Exposure to enterprise-scale **release orchestration** and incident management.
+ Knowledge of ITIL/ITSM frameworks related to change and release management.
+ Master’s degree or formal project‑management training (e.g., PMP, Scrum Master) is a plus

**Additional Information**

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

1 View of their universe of potential buyers.

1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions every single day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers.

We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work:

+ **Act with integrity** .

We are transparent and have the courage to do the right thing.
+ **Work together to win together** .

We believe collaboration is the catalyst that unlocks our full potential.
+ **Innovate with purpose** .

We shape the market with big ideas that drive big outcomes.
+ **Respect all voices** .

We embrace differences and foster a culture of connection and belonging.
+ **Empower with accountability** .

We trust each other to own and deliver on common goals.

**Because You Matter**

YOUniverse.

A work-world with you at the heart of it!
At Epsilon, we believe people make the place.

And everything we do is designed with you in mind.

That’s why our work-world, aptly named ‘YOUniverse’ is passionate about crafting a nurturing environment that elevates your growth, wellbeing and work-life harmony.

So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our outstanding benefits, here (https://www.epsilon.com/apac/youniverse)

**Epsilon is an Equal Opportunity Employer.**
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Required Skill Profession

Other General