Principal Program Manager

Job description

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.Com and others.

Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures.

And we’re on a mission to push the boundaries of subscription revenue operations.

Not just ours, but every customer and prospective business on a recurring revenue model.

Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.

Role Overview

Chargebee is seeking a Senior Program Manager to execute complex programs requiring deep business, product, and engineering knowledge.

This role is pivotal in leading initiatives that enhance platform scalability and could also drive product initiatives critical to the business.

With a strong foundation in SaaS technologies, customer-centric thinking, and program management methodologies, the ideal candidate will collaborate across engineering, product, and business teams to deliver results in a dynamic and fast-paced environment.

Experience in Fintech, Billing, or Subscription-based services is a strong plus.

Key Responsibilities

• Execute programs that require a deep understanding of product and engineering at both architectural and operational levels, always keeping customer impact at the forefront.
• Drive cross-functional collaboration between engineering, product, and business teams to deliver scalable and customer-focused solutions.
• Partner with engineering teams to navigate complex technology challenges using Agile, Kanban, and Scrum methodologies.
• Provide steady leadership in high-pressure scenarios involving uncertainty, evolving priorities, and aggressive deadlines.
• Develop and refine processes to improve program delivery, ensuring alignment with strategic objectives, measurable outcomes, and customer satisfaction.
• Proactively identify and address risks, dependencies, and bottlenecks, maintaining program momentum and stakeholder trust.
• Lead initiatives with a strong focus on SaaS technologies and platform interoperability, ensuring seamless customer experiences and tangible business value.
• Foster a culture of accountability and excellence by mentoring team members and driving continuous improvement.
• Leverage tools like Google Workspace and project management platforms to enhance collaboration, reporting, and transparency, while ensuring customer-centric outcomes.

Qualifications & Experience

• 8+ years of experience in Program Management, driving complex programs with cross-functional teams in SaaS, cloud, or similar technical domains.
• 4+ years of people management experience, with a proven ability to build, mentor, and lead high-performing teams (preferred).
• Strong understanding of platform architectures and interoperability, with exposure to cloud environments (e.G., AWS, GCP, Azure) a plus.
• Background in Fintech, Billing, or Subscription-based services is highly desirable.
• Demonstrated expertise in Agile, Kanban, and Scrum methodologies, with hands-on experience collaborating with engineering teams.
• Proven ability to lead programs involving deep systems and engineering-level knowledge, balancing competing priorities and resolving technical challenges effectively.
• Experience providing steady leadership in rapidly changing, high-growth environments with evolving business requirements.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Exceptional communication and stakeholder management skills, capable of aligning diverse teams toward common objectives.
• Proficiency with tools like Google Workspace (Docs, Sheets, Slides) and project management platforms to facilitate collaboration and reporting.
• Passion for delivering customer-centric solutions, with a mindset to always prioritize the end-user experience.

Join Us

If you thrive in a dynamic startup environment and are excited about delivering high-impact technical programs that shape the future of our platform and product offerings, we invite you to join Chargebee.

This role offers the opportunity to work on cutting-edge initiatives, build customer-centric solutions, and contribute to the growth of a world-class SaaS organization.

What makes us who we are:

• We are Globally Local: With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

• We value Curiosity: We believe the next great idea might just be around the corner.
  
  Perhaps it’s that random thought you had ten minutes ago.
  
  We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment.

• Customer! Customer! Customer!: Everything we do is driven towards enabling our customers’ growth.
  
  This means no matter what you do, you will always be adding real value to a real business problem.
  
  It’s a lot of responsibility, but also a lot of fun.

If you resonate with Chargebee, have a monstrous appetite for curiosity, and an insatiable urge to learn and build new things, we’re waiting for you!

We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.

Come be a part of the Chargebee tribe!

Required Skill Profession

Operations Specialties Managers