Urgent! Problem Management Job Opening In Greater Noida – Now Hiring WomenTech Network
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems.
And second, long-range strategic planning of IT infrastructure and operational execution.
This role isn’t specific to any one platform, so you’ll need a good feel for all of them.
And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front.
This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions.
In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name.
That’s the kind of impact you can have!
This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth.
Boredom?
Trust us, that won’t be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler.
Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You’re good at what you do and possess the required experience to prove it.
However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.
You are customer-focused – someone who prioritizes customer success in their work.
And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills & Experience:
7–10 years of IT industry experience, with 3+ years in Problem Management, Incident Management, or Service Management roles.
Strong knowledge of ITIL processes (Problem, Incident, Change).
Hands-on experience in RCA, CAPA, and trend analysis methodologies.
Good understanding of infrastructure technologies (Servers, Networks, Cloud, Security, Applications).
Proficiency with MS Office tools (Excel, PowerPoint) for reporting and dashboards.
Strong facilitation skills to drive RCA workshops and cross-team discussions.
Key Responsibilities:
Own and manage the Problem Management process in line with ITIL standards.
Identify, log, and track problems from major incidents and recurring issues.
Lead Root Cause Analysis (RCA) sessions, ensuring corrective and preventive actions (CAPA) are captured and implemented.
Track open problems and ensure progress to resolution within committed SLAs.
Host and facilitateProblem Review meetings with technical teams and stakeholders.
Ensure accurate documentation and quality of problem records including impact, priority, and RCA details.
Review and validatepriority changes and target date extensions for problems.
Track missed SLAs, documenting lessons learned and corrective actions.
Communicate identifiedinefficiencies, risks, and process gaps to the process owner for improvement.
Publish and maintain prescribed Problem Management reports/dashboards as per timelines.
Identifyproactive problem candidates through incident trend analysis.
Collaborate with Incident, Change, and Service Management teams to ensure end-to-end process alignment.
Direct users and teams to steady-state education and provide guidance where needed to improve process execution.
Preferred Certifications:
ITIL Foundation / Intermediate (Problem Management module preferred).
COBIT / PMP (advantageous).
Graduate degree in Computer Science, Electronics, or related discipline.
MCSE / CCNA / Cloud certifications (AWS/Azure) preferred for technical background.
Soft Skills:
Strong analytical and investigative mindset.
Excellent communication and stakeholder management skills.
Ability to influence without authority across technical teams.
Structured approach to problem-solving and continual improvement.
Ability to work under pressure and balance multiple priorities.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
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Unlock Your Problem Management Potential: Insight & Career Growth Guide
Real-time Problem Management Jobs Trends in Greater Noida, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Problem Management in Greater Noida, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 41493 jobs in India and 511 jobs in Greater Noida. This comprehensive analysis highlights market share and opportunities for professionals in Problem Management roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! WomenTech Network is currently hiring and seeking a Problem Management to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Problem Management Jobs Greater Noida.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WomenTech Network adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Problem Management Jobs India varies, but the pay scale is rated "Standard" in Greater Noida. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Problem Management typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Problem Management interview at WomenTech Network, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WomenTech Network's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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