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Problem Manager Job Opening In Bengaluru – Now Hiring Dautom


Job description

Client Introduction:

In this role, you will have the opportunity to work closely with one of our esteemed clients.

This client is a global leader in the IT Industry, known for its commitment to quality and innovation.

They have chosen Dautom as their trusted partner for their upcoming projects.


Job Purpose:


The Problem Manager will lead the end-to-end lifecycle of problem management across banking technology platforms, ensuring root cause analysis (RCA), resolution, and prevention of recurring incidents.

This role is critical to maintaining service stability and driving proactive improvements using AI-powered tools and automation.


Key Responsibilities

  • Problem Lifecycle Management: Own and manage the full lifecycle of problems—from detection to resolution—ensuring timely closure and documentation in line with SLA targets
  • Root Cause Analysis (RCA): Lead RCA sessions and ensure quality and timeliness of RCA submissions.

    Collaborate with resolver groups and command centre teams
  • Proactive Problem Detection: Implement AI-driven tools and analytics to identify patterns and prevent incidents before they occur
  • Stakeholder Coordination: Work closely with application owners, infrastructure teams, and business units to drive resolution and improvement plans
  • Reporting & Metrics: Track KPIs such as RCA SLA and action item SLA.

    Present findings in forums like Service Stability Quorum and SIP meetings
  • Continuous Improvement: Drive automation and process enhancements.

    Recommend changes to SOPs and workflows based on incident trends


Required Skills & Experience

  • Proven experience in problem and incident management within banking technology environments.
  • Strong understanding of core banking platforms (e.g., Oracle FLEXCUBE) and their dependencies
  • Hands-on experience with AI-based problem detection tools, log analytics platforms (e.g., Splunk), and ITSM tools (e.g., Helix)
  • Familiarity with ITIL processes, especially around service stability, RCA, and SIP governance
  • Excellent communication and stakeholder management skills.
  • Ability to lead cross-functional investigations and drive consensus on resolution paths.


Preferred Qualifications

  • ITIL Foundation or Practitioner Certification.
  • Experience with AI/ML tools for predictive analytics in IT operations.
  • Exposure to cloud platforms (Azure, AWS) and hybrid infrastructure models.
  • Prior experience in managing service improvement plans and action trackers [8].




Dautom Company Introduction:

Dautom is a prominent name across the globe in IT consulting services.

With a relentless commitment to innovation and excellence, we empower businesses to bolster their IT teams with top-tier talent.

Our greatest asset is our talented team of IT professionals.

Our journey towards becoming an employer of choice has been built on a foundation of trust, respect, and unwavering support for our employees' growth and well-being.

We take pride in being a great place to work, and we invite you to explore what sets us apart in the world of technology and corporate culture.

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Problem Manager Potential: Insight & Career Growth Guide


Real-time Problem Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Problem Manager in Bengaluru, India, highlighting market share and opportunities for professionals in Problem Manager roles.

299177 Jobs in India
299177
23761 Jobs in Bengaluru
23761
Download Problem Manager Jobs Trends in Bengaluru and India

Are You Looking for Problem Manager Job?

Great news! is currently hiring and seeking a Problem Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dautom adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Problem Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Problem Manager?

Key qualifications for Problem Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Problem Manager?

To improve your chances of getting hired for Problem Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Problem Manager Job Success

Dautom interview tips for Problem Manager

Here are some tips to help you prepare for and ace your Problem Manager job interview:

Before the Interview:

Research: Learn about the Dautom's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Problem Manager interview at Dautom, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dautom's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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