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Urgent! Process Associate - Developer Support Engineering (DSE) Job Opening In Hyderabad – Now Hiring Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.
Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Process Associate, Developer Support Engineering (DSE)
The Developer Support Engineering (DSE) team ensures global support coverage to our software developers’ community, coding and maintaining applications and databases.
The team comes from a variety of Information Technology backgrounds, from entrepreneurs to full stack developers.
Although our backgrounds are different, we all have one thing in common, the desire to help the software developer’s community all around the world through the software development of innovative new tools, which help make engaging with external developers a more connected and smoother experience.
As a Developer Support Engineer, you will be working closely with Software Engineers, providing coding and technical support to the developers, helping them to ensure a high-quality experience to their users.
We are looking for someone who is passionate about coding and solving problems.
This role is perfect for someone who has been in the Information Technology (IT) industry providing technical support and wants to take on a new challenge.
Responsibilities:
• Develop and maintain various products/software’s by using APIs, SDKs, and platform plugins.
• Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.
• Query and maintain SQL database tables.
• Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.
• Work closely with Software Engineer Developers to understand their needs and develop solutions.
• Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc.
• Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues.
• Ramp-up and train new hires in the process including E2E knowledge base Management.
• Stakeholder Management - Work collaboratively with both Internal, External stakeholders.
• Responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge.
Qualifications we seek in you
Minimum qualifications
• Bachelor’s or equivalent in computer science or related field.
• Relevant experience providing Enterprise Support in a technical environment.
• Strong analytical/coding and communication skills.
• Ability to be flexible, multitask and learn in a fast-paced environment.
• Customer-focused and can demonstrate understanding and empathy.
• Creative problem solver with excellent troubleshooting skills.
• Self-driven nature with strong attention to detail and follow-through.
Preferred qualifications
• Programming and scripting experience (PHP, Python, JavaScript).
• Experience working with APIs, plugins, and SQL database.
• Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.
• Web Development experience.
• Lean & Six Sigma Methodologies
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Unlock Your Process Associate Potential: Insight & Career Growth Guide
Real-time Process Associate Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Process Associate in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 97070 jobs in India and 4090 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Process Associate roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Genpact is currently hiring and seeking a Process Associate Developer Support Engineering (DSE) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Process Associate Developer Support Engineering (DSE) Jobs Hyderabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genpact adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Process Associate Developer Support Engineering (DSE) Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Process Associate Developer Support Engineering (DSE) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Process Associate Developer Support Engineering (DSE) interview at Genpact, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genpact's products or services and be prepared to discuss how you can contribute to their success.
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