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Urgent! Process Developer Job Opening In Gurugram – Now Hiring Genpact

Process Developer



Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Analyst/Process associate/Process Developer- Customer Interaction (Helpdesk)


Responsibilities


As a Customer Interaction Centre Associate, you will:

  • Employee Support and Query Resolution:
  • Serve as the first point of contact for customer queries via multiple channels, including phone, email, and chat.

  • Resolve issues proactively at Tier 1 support level, ensuring high customer satisfaction.

  • Escalate unresolved or complex queries to Tier 2 or appropriate departments while ensuring seamless communication.
  • Case Management:
  • Manage cases using a case management tool, ensuring timely updates and resolution.

  • Track and monitor service requests against established SLAs and follow up for resolution as required.
  • Documentation and Reporting:
  • Maintain accurate records of customer interactions and transactions.

  • Generate daily/weekly/monthly reports and share insights with stakeholders.
  • Process Adherence and Improvement:
  • Follow standard operating procedures and contribute to process standardization.

  • Collaborate with quality teams to identify improvement opportunities and implement best practices.
  • Cross-Functional Collaboration:
  • Coordinate with internal teams and third-party vendors to ensure issue resolution.

  • Support onboarding and training initiatives for new team members, as needed.
  • Qualifications


    Minimum Requirements:

  • Bachelor’s degree or equivalent education.

  • Relevant years of experience in a customer service/contact center role.

  • Strong verbal and written communication skills.

  • Proficiency in case management tools like ServiceNow

  • Demonstrated ability to manage high-volume workloads efficiently.
  • Preferred Qualifications:

  • Experience in a shared service environment or customer-facing role.

  • Knowledge of CRM platforms or customer service tools.

  • Proven track record of meeting or exceeding service-level agreements.

  • Certification in customer service or related fields is a plus.
  • Key Skills and Attributes:

  • Exceptional interpersonal and problem-solving skills.

  • Ability to work in a dynamic, fast-paced environment.

  • High attention to detail and a customer-centric approach.

  • Flexibility to work across shifts to cater to a global customer base.

  • Required Skill Profession

    Computer Occupations



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      Unlock Your Process Developer Potential: Insight & Career Growth Guide


    • Real-time Process Developer Jobs Trends in Gurugram, India (Graphical Representation)

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    • Are You Looking for Process Developer Job?

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genpact adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying India laws and regulations
    • What Is the Average Salary Range for Process Developer Positions?

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    • Interview Tips for Process Developer Job Success
      Genpact interview tips for Process Developer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Genpact's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Process Developer interview at Genpact, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Genpact's products or services and be prepared to discuss how you can contribute to their success.

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