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Process Developer Job Opening In Gurugram – Now Hiring Genpact


Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future.

Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Analyst/Process associate/Process Developer- Customer Interaction (Helpdesk)


Responsibilities


As a Customer Interaction Centre Associate, you will:

  • Employee Support and Query Resolution:
  • Serve as the first point of contact for customer queries via multiple channels, including phone, email, and chat.

  • Resolve issues proactively at Tier 1 support level, ensuring high customer satisfaction.

  • Escalate unresolved or complex queries to Tier 2 or appropriate departments while ensuring seamless communication.
  • Case Management:
  • Manage cases using a case management tool, ensuring timely updates and resolution.

  • Track and monitor service requests against established SLAs and follow up for resolution as required.
  • Documentation and Reporting:
  • Maintain accurate records of customer interactions and transactions.

  • Generate daily/weekly/monthly reports and share insights with stakeholders.
  • Process Adherence and Improvement:
  • Follow standard operating procedures and contribute to process standardization.

  • Collaborate with quality teams to identify improvement opportunities and implement best practices.
  • Cross-Functional Collaboration:
  • Coordinate with internal teams and third-party vendors to ensure issue resolution.

  • Support onboarding and training initiatives for new team members, as needed.
  • Qualifications


    Minimum Requirements:

  • Bachelor’s degree or equivalent education.

  • Relevant years of experience in a customer service/contact center role.

  • Strong verbal and written communication skills.

  • Proficiency in case management tools like ServiceNow

  • Demonstrated ability to manage high-volume workloads efficiently.
  • Preferred Qualifications:

  • Experience in a shared service environment or customer-facing role.

  • Knowledge of CRM platforms or customer service tools.

  • Proven track record of meeting or exceeding service-level agreements.

  • Certification in customer service or related fields is a plus.
  • Key Skills and Attributes:

  • Exceptional interpersonal and problem-solving skills.

  • Ability to work in a dynamic, fast-paced environment.

  • High attention to detail and a customer-centric approach.

  • Flexibility to work across shifts to cater to a global customer base.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Process Developer Potential: Insight & Career Growth Guide


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    443655 Jobs in India
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    6275 Jobs in Gurugram
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    Are You Looking for Process Developer Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Genpact adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying India laws and regulations

    What Is the Average Salary Range for Process Developer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Process Developer?

    Key qualifications for Process Developer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Process Developer Job Success

    Genpact interview tips for Process Developer

    Here are some tips to help you prepare for and ace your Process Developer job interview:

    Before the Interview:

    Research: Learn about the Genpact's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Process Developer interview at Genpact, research the company, understand the job requirements, and practice common interview questions.

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