Process Manager

Process Manager – Quality & Compliance

Location: Pune

Experience: 8+ years

Are you passionate about building high-impact processes that drive excellence and compliance?

Join SteepGraph as our Process Manager – Quality & Compliance and play a key role in shaping our organizational standards and continuous improvement culture.

What You'll Do

Process Design & Governance

- Identify and bridge process gaps across departments
- Standardize and implement effective operational workflows
- Define governance models and partner with teams for smooth execution

Quality Assurance & Audits

- Conduct internal audits and compliance assessments
- Investigate non-conformities, identify root causes, and recommend corrective actions
- Ensure alignment with ISO, CMMI, and other regulatory frameworks

Continuous Improvement

- Drive cross-functional process improvements and efficiency gains
- Promote a lean, agile, and quality-focused work culture

Reporting & Metrics

- Establish and monitor KPIs across departments
- Share insights to improve overall performance and accountability

Process Automation

- Collaborate with IT to digitalize key business processes
- Define functional specs and validate system implementations

Training & Compliance

- Deliver quality and compliance training across teams
- Stay up to date on regulatory changes and maintain audit readiness

✅ What You Bring

- Bachelor’s in Engineering/Technology/Business (Master’s preferred)
- 8+ years in process management and quality assurance
- Deep understanding of ISO standards (esp.

ISO 9001), CMMI, and audit methodology
- Certifications like ISO Lead Auditor, Six Sigma (Green/Black Belt) preferred
- Familiarity with digital tools (e.g., Jira, Confluence, Power BI)
- Strong analytical, communication, and stakeholder management skills
- Experience in IT Service company.