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Urgent! Product Support Manager Job Opening In India, India – Now Hiring Intellect Design Arena Ltd
Product Support Manager – AI Platform
Exp: 8-14 Years
Location: Chennai
Preferred candidate who can start early
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About Us:
Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering
composable and intelligent solutions to forward-looking financial institutions across 61 countries.
With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer
Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital
Technology for Commerce.
Applying First Principles Thinking and Design Thinking, we have
elementalised the financial services landscape into a finite set of Events, Microservices, and
APIs, enabling faster, modular transformation with measurable outcomes.
At the heart of this are eMACH.ai, the world’s most comprehensive, composable and intelligent
open finance platform; Purple Fabric, the world’s first Open Business Impact AI platform; and
iTurmeric, our composable platform for seamless integration and configuration.
We are a pioneer
in applying Design Thinking and our 8012 FinTech Design Center, the world’s first Design
Center dedicated to Design Thinking Principles, underscores our commitment to continuous and
impactful innovation, addressing the ever-growing need for digital transformation.
We proudly
serve over 500+ customers worldwide, supported by a diverse workforce of solution architects,
and domain and technology experts in major global financial hubs.
For more information, visit www.intellectdesign.com
Summary:
We are seeking an accomplished Support Manager to lead and scale our enterprise-grade global support operations for our cutting-edge AI platform.
This is a mission-critical role responsible for delivering exceptional customer experiences and enabling long-term customer success across industries and geographies.
As a support manager you will define the vision and strategy for our support organization, establish robust operational processes, and build a world-class team that serves enterprise clients 24/7.
What You’ll Do:
• Define and execute the global support strategy aligned with business objectives, focusing on scalability, automation, and customer-centricity
• Oversee multi-regional support teams, ensuring comprehensive global coverage with consistent service excellence
• Build and lead a high-performance team of support managers and specialists, starting with the core hub in Chennai
• Develop and implement best-in-class support infrastructure, including tools, knowledge base, SLAs, and escalation workflows
• Act as a trusted partner to Product, Engineering, Customer Success, and Sales to surface customer insights and resolve complex issues
• Drive continuous improvement using data and analytics, monitoring key metrics such as resolution time, CSAT, NPS, and first-contact resolution
• Lead transformation initiatives including AI-driven support models, self-service capabilities, and proactive support strategies
• Establish and maintain strong executive relationships with enterprise clients, ensuring high satisfaction and retention
What We’re Looking For:
• 10+ years of experience in technical/product support or customer experience roles, with 4+ years in team leading positions
• Proven success in building and scaling global support operations for SaaS, PaaS, or AI/ML platforms in high-growth environments
• Deep understanding of support technologies including Zendesk, Jira, Intercom, Salesforce Service Cloud, and AI-based ticketing systems
• Strong background in enterprise customer support, with a focus on operational excellence and strategic problem-solving
• Excellent leadership, communication, and cross-functional collaboration skills
• Demonstrated ability to manage support teams across time zones and cultures
• Experience working closely with C-level executives and driving board-level support strategy discussions.
What We Offer
Our Commitment to Diversity
We are committed to creating a diverse and inclusive workplace where everyone belongs.
All
applicants are considered based on merit, without bias to race, religion, gender, age, disability, or
background.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Product Support Potential: Insight & Career Growth Guide
Real-time Product Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 103375 jobs in India and 7721 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Product Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Intellect Design Arena Ltd is currently hiring and seeking a Product Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Product Support Manager Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Intellect Design Arena Ltd adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Support Manager Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Support Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Product Support Manager interview at Intellect Design Arena Ltd, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Intellect Design Arena Ltd's products or services and be prepared to discuss how you can contribute to their success.
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