Program Leader IT

Job description

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience.

We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration.

R1 is a place where we think boldly to create opportunities for everyone to innovate and grow.

A place where we partner with purpose through transparency and inclusion.

We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve.

Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute.

This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023.

Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness.

We are committed to transform the healthcare industry with our innovative revenue cycle management services.

Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices.

With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai.

Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

**Job Overview**

We are looking for a talented, enthusiastic Microsoft 365 Engineering Manager who will be responsible for overseeing the implementation, management, and optimization of Microsoft 365 services and Operations within an organization.

The Manager works closely with the IT team, the business stakeholders, and the Microsoft support team to ensure a smooth and successful migration process.

Responsible for designing, implementing, and maintaining Microsoft Office 365 solutions for an organization.

They are responsible for guiding the technical direction, ensuring the quality and reliability of the services, and fostering a high-performing team environment.

**Key Responsibilities**

· Overseeing the design, development, and deployment of Microsoft 365 services, ensuring high quality, security, and performance.

· Designing and implementing Office 365 solutions, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams.

· Developing and implementing strategic roadmaps for Microsoft 365 adoption and usage.

· Provide technical support and guidance to end users and administrators on Microsoft 365 features and functionalities.

· Collaborating with other IT teams to integrate Office 365 with other systems and applications.

· Analyzing the overall enterprise environment to find gaps and can think outside-of-the-box to design and create functionality which will prove to be of value.

· Collaborating with various teams and departments to align Microsoft 365 services with business goals.

· Configure and deploy the Microsoft 365 services and features, such as Exchange Online, SharePoint Online, OneDrive for Business, Teams, and Intune.

· Migrate the Identity, data, and applications from one tenant to another Microsoft 365 Tenant using various tools and methods, such as Cross-Teant mailbox / SharePoint, and third-party solutions.

· Perform testing and validation to ensure the functionality and integrity of the migrated data and applications.

· Document the migration process, procedures, best practices, and outcomes and ensuring knowledge transfer and efficient collaboration within the team.

· Develop and maintain PowerShell scripts to automate migration related task and workflows, including provisioning, configuration, and troubleshooting, with a focus on enhancing efficiency and user productivity.

· Staying up to date with industry trends, best practices, and emerging technologies in the desktop management space, identifying opportunities for improvement and innovation.

**Required Skills and Qualifications**

· Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.

· A minimum of 15 years of IT experience is required, including at least 7 years working with Microsoft 365 suites, Microsoft Directory Services, and data migration projects.

· Strong knowledge of Microsoft 365 services and features, as well as the migration tools and methods.

· Strong written and verbal communication and collaboration skills, with the ability to work effectively with cross-functional teams, stakeholders, and executive levels.

· Understanding of Identity and Access Management (IAM) and Privileged Identity Management concepts

· Experience with Azure AD roles and Conditional Access policies, MFA, and related administration skills

· Ability to manage multiple tasks, projects, and deadlines effectively and help team members with your expertise to achieve common goals.

· Proficient in PowerShell scripting and Exchange online, SharePoint Online and Entra ID administration.

· Certification in Microsoft 365 Fundamentals or Microsoft 365 Administrator is preferred.

· Solid understanding of Intune MDM/MAM, On-Prem Active Directly, Group Policies concepts.

· Knowledge of Defender for Office 365, Microsoft Security and Compliance and best practices.

· Strong analytical and critical thinking skills, with the ability to analyze directory and M365 services logs and derive meaningful insights.

· Initiative-taking mindset with a keen sense of ownership and the ability to work independently to drive the initiative forward.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions.

Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.

We also offer a culture of excellence that drives customer success and improves patient care.

We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration.

A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle.

With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually.

This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value.

To learn more, visit: https://www.r1rcm.com .

Required Skill Profession

Other General