Program Manager Amazon Now Central Operations (CO), RoW APEX

Job description

Description
About the role:
As a Program Manager, you will be responsible for overseeing real-time monitoring of logistics operations, ensuring smooth order fulfillment, and driving efficiency improvements in the supply chain.

You will work closely with cross functional team, including darkstore operations, Last mile delivery, Tech and customer support team to optimize operations and improve key performance metrics.
Key Job Responsibilities:
Central Operations & Real Time Monitoring:
• Manage and oversee the real time tracking and monitoring of Dark store operations and Last mile deliveries
• Develop proactive alert mechanism to identify bottlenecks in the process and resolve escalations swiftly
• Ensure adherence to SLA commitment for order fulfilment, delivery timelines and customer satisfaction
• Utilize/Develop dashboard and perform analytics to monitor order flow, logistics efficiency, and Exceptions Management.
Process Optimization & Performance Improvement:
• Analyze delivery performance trends, including on time delivery, failed deliveries and route optimizations and configuration change suggestions
• Coordinate with Darkstore operations and Last Mile partner team to reduce delays, optimize rider allocation, and improve vehicle utilization
• Develop and implement SOPs and automation solutions to enhance operational efficiency and reduce manual interventions
• Identify and drive cost saving initiatives to improve operational margins without compromising service levels
Stakeholder Management & Coordination:
• Collaborate with Hubs, darkstores, delivery Partners and customer support teams to ensure seamless execution
• Coordinate with tech and product teams to enhance control tower visibility, data accuracy and predictive analytics
• Act as a central POC for escalations, ensuring quick resolutions for service disruptions
• Maintain strong relationship with 3PL partners and fleet teams to optimize delivery performance

Key job responsibilities
About the role:
As a Program Manager, you will be responsible for overseeing real-time monitoring of logistics operations, ensuring smooth order fulfillment, and driving efficiency improvements in the supply chain.

You will work closely with cross functional team, including darkstore operations, Last mile delivery, Tech and customer support team to optimize operations and improve key performance metrics.
Key Job Responsibilities:
Central Operations & Real Time Monitoring:
• Manage and oversee the real time tracking and monitoring of Dark store operations and Last mile deliveries
• Develop proactive alert mechanism to identify bottlenecks in the process and resolve escalations swiftly
• Ensure adherence to SLA commitment for order fulfilment, delivery timelines and customer satisfaction
• Utilize/Develop dashboard and perform analytics to monitor order flow, logistics efficiency, and Exceptions Management.
Process Optimization & Performance Improvement:
• Analyze delivery performance trends, including on time delivery, failed deliveries and route optimizations and configuration change suggestions
• Coordinate with Darkstore operations and Last Mile partner team to reduce delays, optimize rider allocation, and improve vehicle utilization
• Develop and implement SOPs and automation solutions to enhance operational efficiency and reduce manual interventions
• Identify and drive cost saving initiatives to improve operational margins without compromising service levels
Stakeholder Management & Coordination:
• Collaborate with Hubs, darkstores, delivery Partners and customer support teams to ensure seamless execution
• Coordinate with tech and product teams to enhance control tower visibility, data accuracy and predictive analytics
• Act as a central POC for escalations, ensuring quick resolutions for service disruptions
• Maintain strong relationship with 3PL partners and fleet teams to optimize delivery performance

Basic Qualifications
- 2+ years of program or project management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience owning/driving roadmap strategy and definition
- Experience in process automation, workflow optimization and logistics tech platforms
- Excellent problem-solving skills with the ability to work in a fast – paced, high growth environment
- Strong communication and stakeholder management abilities
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Prior experience in quick commerce, logistics startup or hyperlocal deliveries
- Knowledge of geo mapping, route optimization and fulfilment strategies
- Experience working with 3PL vendors and Delivery Fleet partners

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