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Program Manager - IIoT-service solutions Job Opening In Gurugram – Now Hiring Confidential


Job description

  • Act as the primary interface between customer project contacts and Honeywell service delivery teams.
  • Collaborate with:
  • Sales team to identify and establish customer programs.
  • TIQ offering manager to align on service offerings.
  • Thermal Solutions Engineering Program Management to ensure a standardized and scalable fulfillment process.
  • Support the technical delivery of service programs powered by TIQ.
  • Assist in developing capabilities and skills within the service fulfillment team.
  • Drive customer centricity and contribute to the commercial success of digital service offerings.

Role & responsibilities

  • Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques.
  • Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.
  • Performs in both a people management capacity and a technical leadership capacity.
  • Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Manages operational and product performance per customer expectations and contract.
  • Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results.
  • Develops and executes corrective action plans where performance is deficient.
  • Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues.
  • Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews.
  • Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings.
  • Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity.
  • Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs.
  • Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization.
  • Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions.
  • Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary.
  • Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety.
  • Travel 20% of the time.

Preferred candidate profile

  • Bachelors degree in engineering or IT-related field.
  • 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions.
  • Education in business accounting and/or sales experience (Sales or Service Engineer).
  • First leadership experience in an international, highly matrix organization (team or project).
  • PMI PMP certification is a plus.


Skills Required
IIOT, Software Products, Project Manager, Software Product Development, Industrial IOT

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Program Manager Potential: Insight & Career Growth Guide


Real-time Program Manager Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Program Manager in Gurugram, India, highlighting market share and opportunities for professionals in Program Manager roles.

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Are You Looking for Program Manager IIoT service solutions Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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2. Loyalty

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6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Program Manager IIoT service solutions typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Confidential interview tips for Program Manager   IIoT service solutions

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Before the Interview:

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Final Thought:

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