Program Manager

Job description

Who are we?
Whatfix is a leading global B2B SaaS provider and the largest pure-play digital adoption platform (DAP).

Whatfix empower organizations to maximize the ROI of their digital investments by tailoring it for the needs of each unique user.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category.

Their product suite offers three powerful tools: Digital adoption to help users right within any software, no-code Product Analytics to uncover and resolve adoption gaps, and Mirror for application simulation, driving safe, hands-on learning in software replicas.
The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions.
Investors: A total of ~$270 million USD has been raised as yet.

Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2.

Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.
Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:
Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
Stevie

Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
Won the 2025

AI
Breakthrough Award

in the Overall AI-based Analytics Solution of the Year category
Winner of the

ISG Paragon

Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
RemoteTech Breakthrough Awards

winner for “Software Asset Management Solution of the Year”
These recognitions are matched by business performance:
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
Be one of the key Leaders in this awesome journey of building a billion-dollar company!
You will be working in the Data Strategy and Systems team that sits under the Strategy and Operations division under the GCSS Department.

The team is focused on data and is involved in multiple projects ranging from report creation to developing machine learning models for forecasting.
Key Responsibilities:
Lead and manage multiple concurrent data-driven projects, translating ambiguous business problems into structured analysis and actionable recommendations.
Drive hands-on data analysis using Google Sheets (advanced formulas, pivots, automation/scripts) and Python (pandas, Jupyter notebooks, visualization).
Partner with cross-functional stakeholders to define metrics, uncover insights, and build lightweight dashboards or reporting systems.
Extract, clean, and analyze data from Salesforce and other systems to enable better decision-making.
Present insights in a clear, narrative-driven manner tailored for non-technical stakeholders, driving alignment and action.
Apply project management best practices to bring structure, clarity, and focus to data initiatives.
Identify inefficiencies in reporting and analytics processes, propose scalable solutions, and lead tool evaluation or rollouts.
Guide junior analysts or vendors, ensuring analytical rigor and business alignment.
Qualification Criteria:
5+ years of experience in analytics, project management, or related roles in SaaS companies.
Prior startup experience preferred – comfortable with ambiguity, multiple hats, and rapid execution.
Advanced proficiency in Google Sheets (complex formulas, pivots, conditional logic, scripting/automation).
Hands-on experience with Python for data analysis (pandas, visualization, Jupyter Notebooks).
Strong business intuition — ability to connect numbers to business impact and ask the right questions.
Proven track record of stakeholder collaboration across teams to define metrics, prioritize, and deliver insights.
Excellent written and verbal communication skills — ability to tell a clear story to both technical and non-technical audiences.
Familiarity with lightweight automation (Google Apps Script, JavaScript) and Salesforce data structures is a plus.
Perks & Benefits (India) :
Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer & global mobility programs
Scope to represent Whatfix at global events
We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences.

We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
At Whatfix, we deeply value collaboration, innovation, and human connection.

We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

At the same time, we recognize the importance of flexibility in balancing personal and professional priorities.

To support this, we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

Required Skill Profession

Operations Specialties Managers