Program Manager - Operations Excellence & Process Transformation

<p>Role Summary The Program Manager will lead large-scale, cross-functional programs focused on re-engineering core business processes, optimizing operational efficiency, and embedding a continuous improvement culture using methodologies like Six Sigma and Lean.<br/><br/>Key Responsibilities<br/><br/>Program Leadership: Define, scope, and lead complex operational transformation programs, ensuring alignment with organizational strategic goals.<br/><br/>Process Re-engineering: Analyze current state operations (AS-IS), identify bottlenecks, and design optimized future state processes (TO-BE) using Lean/Six Sigma principles.<br/><br/>Stakeholder Management: Manage relationships with C-level sponsors, business unit leaders, and global process owners to secure buy-in and resource allocation.<br/><br/>Performance Metrics: Define and track key operational KPIs (e.g., throughput, cycle time, defect rate) and report program benefits and ROI.<br/><br/>Tool Implementation: Drive the adoption of automation and technology solutions (RPA, AI/ML) to enhance process execution and monitoring.<br/><br/>Required Qualifications & Skills:<br/><br/>MBA (Mandatory): Full-time MBA, preferably with a specialization in Operations, from a premier B-School.<br/><br/>Certification: Lean Six Sigma Black Belt certification is highly desirable.<br/><br/>Experience: 7-10 years of experience, including 4+ years in a dedicated process improvement, transformation, or program management role.<br/><br/>Proven track record of successfully leading multiple, simultaneous, large-scale improvement projects resulting in tangible cost savings or efficiency gains</p> (ref:iimjobs.com)