Job description
 
                         Description  
  :
The Program Manager – Technical Documentation roles leads the implementation and ongoing management of our industrial equipment documentation content management system.
This strategic role will transform how technical information is created, managed, and delivered across our organization, significantly improving equipment maintenance efficiency and customer satisfaction.
The ideal candidate will blend technical knowledge of industrial equipment with expertise in content management, digital transformation, and program leadership.
Key Responsibilities  
Develop and execute the strategic vision for digital transformation of technical documentation 
 Build and lead cross-functional teams spanning technical writing, IT, engineering, and field service 
 Secure executive sponsorship and manage stakeholder expectations 
 Define and track success metrics for the CMS implementation 
 Establish governance frameworks and sustainability plans 
 Lead the evaluation and selection of appropriate CMS technologies 
 Oversee system architecture design and integration with existing enterprise systems 
 Develop content models and metadata frameworks specific to industrial equipment documentation 
 Establish standards for content structure, authoring, and publication 
 Guide the migration of legacy documentation into the new system 
 Design and implement efficient workflows for content creation, review, and publication 
 Establish quality assurance protocols for technical accuracy and consistency 
 Develop terminology management and localization processes 
 Create feedback mechanisms to capture field insights for continuous improvement 
 Implement change management processes to ensure user adoption 
 Build and mentor a team of content strategists, technical writers, and documentation specialists 
 Foster collaboration between engineering, service, training, and documentation teams 
 Facilitate knowledge transfer between experienced technicians and documentation teams 
 Partner with IT to ensure system performance, security, and scalability 
 Collaborate with field service to optimize content for practical application 
 Analyze system usage and performance metrics to identify improvement opportunities 
 Stay current with industry trends in technical documentation and content management 
 Lead ongoing enhancement initiatives based on user feedback and operational needs 
 Develop roadmaps for integration with emerging technologies (AR/VR, IoT, AI) 
 Establish communities of practice to promote knowledge sharing 
 Education and Experience  
8+ years of experience in technical documentation, content strategy, or knowledge management 
 5+ years of program/project management experience, preferably in digital transformation initiatives 
 Proven experience implementing content management systems or similar digital platforms 
 Strong understanding of technical documentation principles and best practices 
 Experience with structured content, XML-based documentation, or DITA 
 Bachelor's degree in technical communication, engineering, information science, or related field 
 Experience in industrial manufacturing, equipment maintenance, or related technical fields 
 Familiarity with industrial equipment documentation and maintenance procedures 
 Knowledge of enterprise integration patterns and API-based architectures 
 Experience with change management and organizational transformation 
 Background in user experience design or information architecture 
 Understanding of CMMS, EAM, or other maintenance management systems 
 Experience with translation management and localization workflows 
 Key Skills  
Working knowledge of content management systems and documentation tools 
 Understanding of database structures and content modeling 
 Familiarity with search technologies and information retrieval principles 
 Basic understanding of web technologies and mobile application platforms 
 Knowledge of metadata standards and taxonomy development 
 Experience with analytics and performance measurement 
 Exceptional communication skills, both written and verbal 
 Strong stakeholder management and influencing abilities 
 Strategic thinking and vision-setting capabilities 
 Ability to translate complex technical concepts for diverse audiences 
 Proven change management and organizational transformation skills 
 Team building and cross-functional leadership experience 
 Problem-solving mindset with attention to detail 
 Position Type:  
This is a regular, full-time position with the understanding that a regular workweek will require extended days and hours as needed to meet business needs.
Travel:  
Occasional domestic and/or global travel may be required for this position up to 15%.
What is in for you ?
  
This role is more than just a job.
It’s an opportunity to be part of a global team that values people excellence, innovative solutions, and operational excellence.
Barry-Wehmiller provides a unique environment where you can grow your skills, work on impactful projects, and collaborate with some of the brightest minds in the industry.
Disclaimer:  
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It’s not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.
This job description is subject to change at any time.
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Company:  
BW Corporate GCC
 
                    
                    
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