Program service manager (tour leader manager)

Grand Circle Corporation
Grand Circle Travel India Pvt.

Ltd.
Grand Circle, as the largest US Direct Marketer for Travel to Americans 50 plus, has mission to change people’s lives through exciting & adventurous travel opportunities that focus on learning & discovery.
Headquartered in Boston, MA with 40 Regional Offices around the world.
We are expanding travel & tour opportunities around the world which has created growth opportunities to expand our South Asia Operational Team.
We are currently looking for:
Program Service Manager / Tour Leader Training Manager/ Coach for South India & Sri Lanka programs, located in New Delhi.
Role description:
Be responsible for hiring, training, and driving performance of the Trip leaders who are leading Senior Americans on our Land tours in South India and Sri Lanka.
Report to: Country Manager India
Qualifications:
3+ years’ experience in hiring, training, coaching, and managing individual and team performances (Travel sector is an advantage).
A strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.
Well known about South India and Sri Lanka.
Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect.
General administrative skills including working knowledge with databases and Microsoft Office- Word & Excel
Ability to travel up to 50% of the time.
Ability to communicate 1x1 using feedback model.
Demonstrated success in making tough decisions and taking risks.
Excellent verbal and written command of the English language
Confidence in Public Speaking and Presentation
Position Requirements and Qualifications:
Hire and train Trip Leaders based on their culture fit with our Company Values (skills and experience are second):
Develop hiring and training plans to staff all departures with high performing Trip Leaders.
Lead Trip leader meetings and training in an office environment and on the road trip simulations
Develop individual training plans for newly hired Trip Leader
Drive achievement of Regional Excellence Goals through:
Live coaching of Trip Leaders over the phone, via video conference calls, and in person
Ride along with Trip Leaders while on tour to support performance.
Plan and strongly lead annual trainings and Mini trainings in South India and Sri Lanka to support the trip leader team to achieve excellence goals.
Assigning Trip Leaders based on past performance and company needs.
Interact regularly with travelers on site.
Offer 24/7 emergency support for all Trip Leaders.
Manage all administrative duties while on the road and in office:
Read all passenger quality reports and comments, analyze them to develop coaching plans for Trip Leaders.
Create and distribute Monthly Newsletter to Trip Leaders
What we offer:
Competitive salary package
5 Days Work Week
Vacation 18 days
Health and Accident Insurance
Incentive Bonus based on targeted results.
Personal and Professional Growth – Available on request
Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
Associate Deals – WORLDWIDE GC Tour packages available to price.
Referral Bonus
Full training program onsite
Unique Corporate Culture
Working as part of an international team (exposure to colleagues in worldwide offices).
Great opportunity to gain experience about all aspects of travel business and streamline your career.
Interested candidates, please submit your detailed resume with recent photo to Lalit Prasad at
Please include Cover letter and explain how do you relate your experience to South India and Sri Lanka.
Only the potential candidates will be contacted for the interview.

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