About ARAs Client
ARA's client is a Tech Global (pseudonym) is a global leader in strategy, technology consulting and digital services, enabling clients in more than 100+ countries to implement cutting edge solutions in their transformation journey.
Tech Global helps businesses become digital-first and digital-ready.
The company has a global presence with 600000+ employees ( 200000+ in India).
India is a focus for them with their Development Centres presence in over 10 locations across Tier 1 and Tier 2 cities.
Role Summary
We are seeking a seasoned Salesforce Delivery Manager-LWC with deep expertise in project and program management.
This role is pivotal in setting up new engagements for success — ensuring the right teams, processes, tools, and governance frameworks are in place.
The ideal candidate has extensive experience in large-scale mobilizations, transitions, and transformations across technology platforms, with a strong foundation in Salesforce, agile delivery, and cross-functional leadership.
Key Responsibilities
- Lead mobilization programs across diverse technology platforms.
- Establish processes, tools, methods, quality controls, and knowledge assets for new engagements.
- Track and manage contract deliverables including financial structures, liability clauses, dependencies, and entry/exit criteria.
- Drive delivery excellence using agile methodologies, quality metrics, and continuous improvement frameworks.
- Prepare and present reports for client steering committees and governance forums.
- Provide technical leadership, mentorship, and build reusable playbooks and knowledge bases.
- Partner with Sales, Solutioning, CoEs, Delivery, Platform Engineering, and Recruitment teams to ensure seamless mobilization.
- Oversee project schedules, budgets, and metrics using industry-standard project management tools.
Skills:
- Exposure to Generative AI (GenAI) technologies and awareness of emerging tech trends.
- Experience across the AMS lifecycle — mobilization, transition, stabilization, shadow support, run & evolve, continuous improvement.
- Strong stakeholder management and communication skills.
- Ability to lead cross-functional teams in a global delivery environment.
- Problem-solving mindset with a focus on delivery excellence.
- Mentorship and knowledge-sharing orientation.
Certifications
- PMI or equivalent project management certification (PMP, PRINCE2).
- Salesforce platform certification(s).
Qualifications & Experience:
- 12+ years of experience in project/program management, with a proven track record of mobilization and transition of delivery engagements.
- Hands-on experience with Salesforce Lightning Web Components.
- Strong understanding of web development principles, JavaScript frameworks, RESTful APIs, and integration best practices.
- Domain expertise in at least one industry (Health, Products, Communications, Media, Technology, Resources, Utilities, Financial Services, or Life Sciences).
- Functional domain knowledge in at least one area (Finance, HR, Supply Chain, Customer Experience).
- Agile delivery management expertise with a focus on SI delivery excellence.
- Expertise in project management and tracking tools.
Skills Required
Lightning Web Components, Salesforce, Agile, Project Mgmt