Proziod Analytics - OpenText Server Engineer - Incident Management

<p><p><b>Description :</b><br/><br/><b>Job Description :</b><br/><br/><b>Role Responsibilities :</b><br/><br/>- Analysing and providing BAU LO support for in scope applications and being accountable for the same.<br/><br/>- Service level agreement (SLA) adherences to incidents/requests/problem tickets.<br/><br/>- Coordinate with IAG business or lead for DR testing, Infrastracture/Software upgrade/patching in in-scopre environments, applications daily health check and remediation activities.<br/><br/>- Work on small compulsory changes impact analysis, coding, business verifications, promoting to prod and non-production environments.<br/><br/>- Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it.<br/><br/>- Work closely with integrated upstream and downstream systems for root cause analysis.<br/><br/>- In the event of P1/P2 incidents, participate in the major incident management (MIM) call and target to resolve issues within agreed SLA.<br/><br/>- Later, track the root cause analysis in the problem tasks for permanent fix, if any.<br/><br/>- Managing stakeholder communications.<br/><br/>- Coaching and mentoring of Wipro peers.<br/><br/>- Work closely with IAG leads for small change and tech debt prioriitization.<br/><br/><b>Key people you will be working with :</b><br/><br/>- IAG Application Manager, Tech leads, Iteration Managers.<br/><br/><b>Internal :</b><br/><br/>- Claims and Customer Communciations teams, colleagues across IAG, business representatives, customers & Wipro peers.<br/><br/><b>External :</b><br/><br/>- External service providers & vendors such as OpenText, FX Fuji Xerox, SMS Global, SmartComm.<br/><br/></p><br/></p> (ref:hirist.tech)