QA Manager

Job description

**Our Company**

At Teradata, we believe that people thrive when empowered with better information.

That’s why we built the most complete cloud analytics and data platform for AI.

By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions.

The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

**What You’ll Do**

+ Lead QA for enterprise-grade SaaS, PaaS, and on-premises applications across CRM, ERP, Finance, and CX platforms.
+ Define and drive the QA strategy for complex, integrated ecosystems (Salesforce, ServiceNow, Certinia, and other enterprise applications).
+ Establish automated and manual testing frameworks that cover functional, regression, performance, integration, and security testing.
+ Build scalable QA practices within Agile/SAFe delivery models, ensuring faster release cycles without compromising quality.
+ Partner with enterprise technology and other functional business owners to ensure test coverage aligns with business-critical processes.
+ Drive adoption of test automation in CI/CD pipelines to support continuous delivery and system reliability.
+ Manage vendor QA engagements and outsourced partners to balance cost, speed, and quality.
+ Provide release readiness assessments, defect analytics, and risk reports to business and IT stakeholders.
+ Build, mentor, and scale a high-performing QA team—balancing skills across automation, manual testing, and domain knowledge.
+ Establish career development plans, conduct performance reviews, and provide coaching/feedback to build technical depth and leadership capability in the team.
+ Foster a culture of accountability, collaboration, and continuous improvement within the QA organization.

**Who You’ll Work With**

+ IT Product Owners– Collaborating on requirements, sprint priorities, and delivery timelines.
+ Enterprise Platform Owners (e.g., Salesforce, ServiceNow, Certinia) – Ensuring quality for business-critical platforms.
+ InfoSec & Cybersecurity Teams – Working on monitoring, compliance (e.g., FedRAMP, SOX), and risk management.
+ Business Stakeholders (GTM, Finance, PS, GCS, Marketing, Legal) – Communicating quality metrics, release risks, and confidence levels.
+ System Integrators & Managed Services Vendors – Coordinating QA across multi-vendor delivery ecosystems.

**What Makes You a Qualified Candidate**

+ 7+ years of QA experience in enterprise IT and SaaS applications, with at least 3+ years in a management role.
+ Deep knowledge of end-to-end business processes (Order-to-Cash, Quote-to-Revenue, Service Management, etc.).
+ Strong expertise in automation frameworks (Selenium, Cypress, Playwright, TestNG, etc.) and API testing tools (Postman, RestAssured).
+ Experience embedding QA in CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps).
+ Familiarity with enterprise compliance & security standards (FedRAMP, GDPR, SOX).
+ Ability to manage QA across multi-cloud environments (AWS, Azure, GCP).
+ Excellent leadership, stakeholder management, and vendor management skills.
+ Skilled in conflict resolution, performance management, and building a **culture of trust and accountability** .

**What You’ll Bring**

+ A quality-first mindset with the ability to advocate for reliability in a high-velocity delivery environment.
+ Proven success building and scaling QA teams in global, cross-functional IT organizations.
+ Strong **leadership skills** —coaching, feedback, and team development.
+ Analytical skills to interpret defect trends, KPIs, and release risks for executive stakeholders.
+ A collaborative and coaching-oriented leadership style that empowers teams.
+ Passion for continuous improvement, automation, and bringing “shift-left” testing practices into delivery.
+ A strategic mindset to align people, process, and technology with long-term business outcomes.

#LI-NM1

Why We Think You’ll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success.

We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work.

We focus on well-being because we care about our people and their ability to thrive both personally and professionally.

We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

Required Skill Profession

Other General