About the Role
We are looking for an experienced Quality Analyst (Sales) to join our team at Intellipaat .
The ideal candidate will be responsible for monitoring, auditing, and improving sales call quality while ensuring compliance, customer satisfaction, and sales effectiveness.
Language Preference: English + Tamil + Telugu
Key Responsibilities
- Monitor and audit inbound & outbound calls and emails to assess quality, compliance, and performance.
- Provide detailed feedback to sales representatives on call handling, sales techniques, and customer interactions.
- Develop and implement quality assurance standards and best practices for sales calls.
- Collaborate with Sales Managers to identify training needs and support performance improvement.
- Maintain detailed records of call evaluations and publish daily/weekly/monthly reports.
- Check D2C ratios for all agents and perform root cause analysis to identify performance trends.
- Participate in internal calibrations to improve call handling efficiency and customer service.
- Recommend process improvements to enhance sales outcomes and customer satisfaction.
Required Qualifications
- Minimum 2+ years of Quality Analyst experience (EdTech preferred).
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to provide constructive feedback and coaching.
- Hands-on experience with call monitoring tools & CRM software .
- Ability to multitask in a fast-paced team environment.
- Adaptability to change and prioritisation skills.
Preferred Qualifications
- Bachelor’s degree in Business, Communications, or related field.
- QA experience in the Education/EdTech sector .
- Familiarity with auditing parameters, industry best practices, and quality standards.
- Fluency in English, Tamil, and Telugu .
- Certification in Quality Assurance (preferred).
About Intellipaat
Intellipaat is a global online professional training provider that helps professionals upskill in cutting-edge technologies, including Big Data, Data Science & AI, Cloud, BI, Blockchain, Programming, and more.
- 1 Cr+ learners across 155+ countries
- Partnerships with MIT USA, IIT Madras, IIT Roorkee, IIT Guwahati, IU Germany, University of Essex, University of Liverpool , and more
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