Quality Assurance Engineer

Job Title - QA Lead
Location - Remote
Experience - 7-10 Years
About the Role
You’ll lead automation, performance, and data integrity initiatives — ensuring our product can handle thousands of customers, hundreds of thousands of users, and enterprise-grade expectations without breaking.

This is a hands-on leadership role for someone who can architect scalable quality systems today and evolve into Head of Quality within 24-36 months.
Key Outcomes (What Success Looks Like)
Establish a scalable automation framework that’s resilient to UI changes and supports continuous releases.
Build a data integrity testing system to ensure customer isolation and prevent cross-tenant data issues.
Implement performance and load testing as part of the regular release cycle.
Create visibility into quality metrics through dashboards and quality KPIs.
Strengthen the QA team’s technical capabilities and position the function for long-term scalability.
Key Responsibilities
Lead QA engineering and own product quality across releases.
Build and scale test automation systems across web, API, and performance.
Design and maintain test data generation systems for realistic customer simulation.
Partner with Engineering to embed quality gates into CI/CD.
Define and measure key quality KPIs (defect leakage, automation coverage, test pass rate, etc.).
Conduct performance, scalability, and load testing for core workflows.
Work with Security/DevOps to validate data access, customer isolation, and SOC2 compliance controls.
Mentor QA engineers and drive a culture of proactive quality ownership.
Qualifications
7–10 years in QA for SaaS products, ideally B2B or multi-tenant systems.
Proven experience in Ruby on Rails or similar backend-heavy environments.
Deep experience in automation frameworks (Cypress, Playwright, or similar).
Solid understanding of AWS, Postgres, and CI/CD pipelines.
Experience setting up performance and load testing frameworks (e.g., JMeter, k6).
Prior experience scaling from startup to growth stage ($5M–$50M ARR) preferred.
Excellent communication — able to collaborate with product and engineering to balance quality with speed.
Personality Fit
Hands-on builder who thrives in ambiguity.
System thinker — always looking for repeatable ways to eliminate errors.
Prefers dashboards over SOPs; values speed and simplicity.
Confident enough to challenge developers and advocate for quality.
Hungry to grow into a Head of Quality role in 12–18 months.