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Quality Assurance Tester Job Opening In Junagadh – Now Hiring RED Global


Job description

RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+
RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.
Please find the details below:
Role: Genesys QA/Tester
Start: ASAP
Location: Remote – India
Duration: 12months+
Capacity: Full time
Language: English
Job Summary:
The ideal candidate will have hands-on experience in testing Genesys platforms, including Genesys Cloud (PureCloud), Genesys Engage (on-prem or cloud), IVR workflows, call routing, and integrations with CRM or third-party systems
Key Responsibilities:
Develop, execute, and maintain test cases, test plans, and test scripts for Genesys applications and integrations.
Perform functional, regression, end-to-end, and UAT testing of Genesys contact center platforms (e.g., Genesys Cloud CX, Engage).
Validate IVR call flows, routing logic, chat, email, and other omnichannel communication features.
Work closely with developers, Genesys architects, product managers, and business analysts to ensure full coverage of system behavior.
Support performance testing for call loads and agent concurrency.
Validate reporting (Genesys reporting tools, BI dashboards) for accuracy and completeness.
Participate in Agile/Scrum ceremonies and contribute to continuous QA process improvements.
Required Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or related field.
2+ years of experience in QA/testing roles, with at least 1 year of Genesys platform testing.
Hands-on experience with testing Genesys Cloud CX, Genesys Engage, or PureConnect.
Understanding of contact center concepts such as IVR, call routing, queues, agent desktops, and CTI integrations.
Familiarity with testing tools such as Postman, JIRA, Confluence, and Selenium (optional).
Basic knowledge of API testing, SIP/VoIP protocols, or telephony environments.
Strong analytical, documentation, and communication skills.
If you are interested and available, please apply or send an email to tislam@redglobal.com for immediate consideration

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Quality Assurance Potential: Insight & Career Growth Guide


Real-time Quality Assurance Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Quality Assurance in Junagadh, India, highlighting market share and opportunities for professionals in Quality Assurance roles.

36984 Jobs in India
36984
207 Jobs in Junagadh
207
Download Quality Assurance Jobs Trends in Junagadh and India

Are You Looking for Quality Assurance Tester Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at RED Global adheres to the cultural norms as outlined by Expertini.

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