RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+
RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.
Please find the details below:
- Role: Genesys QA/Tester
- Start: ASAP
- Location: Remote – India
- Duration: 12months+
- Capacity: Full time
- Language: English
Job Summary:
The ideal candidate will have hands-on experience in testing Genesys platforms, including Genesys Cloud (PureCloud), Genesys Engage (on-prem or cloud), IVR workflows, call routing, and integrations with CRM or third-party systems
Key Responsibilities:
- Develop, execute, and maintain test cases, test plans, and test scripts for Genesys applications and integrations.
- Perform functional, regression, end-to-end, and UAT testing of Genesys contact center platforms (e.g., Genesys Cloud CX, Engage).
- Validate IVR call flows, routing logic, chat, email, and other omnichannel communication features.
- Work closely with developers, Genesys architects, product managers, and business analysts to ensure full coverage of system behavior.
- Support performance testing for call loads and agent concurrency.
- Validate reporting (Genesys reporting tools, BI dashboards) for accuracy and completeness.
- Participate in Agile/Scrum ceremonies and contribute to continuous QA process improvements.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 2+ years of experience in QA/testing roles, with at least 1 year of Genesys platform testing.
- Hands-on experience with testing Genesys Cloud CX, Genesys Engage, or PureConnect.
- Understanding of contact center concepts such as IVR, call routing, queues, agent desktops, and CTI integrations.
- Familiarity with testing tools such as Postman, JIRA, Confluence, and Selenium (optional).
- Basic knowledge of API testing, SIP/VoIP protocols, or telephony environments.
- Strong analytical, documentation, and communication skills.
If you are interested and available, please apply or send an email to tislam@redglobal.com for immediate consideration