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QualityKiosk Technologies - Strategic Account Manager Job Opening In Mumbai – Now Hiring Qualitykiosk Technologies Pvt Ltd


Job description

<p>Role Summary:<br/><br/>- We are seeking a highly skilled and relationship-focused Strategic Account Manager to manage and grow key enterprise accounts.<br/><br/>- This role combines strategic account planning, consultative selling, stakeholder engagement, and delivery partnership to ensure long-term value creation for our customers and sustainable growth for QualityKiosk.<br/><br/>- You will act as a trusted advisor to clients, helping them navigate complex transformation journeys while ensuring consistent delivery, business alignment, and profitability.<br/><br/>Key Responsibilities:<br/><br/>- Develop and execute strategic account plans aligned with long-term business goals (3-5 years horizon).<br/><br/>- Own revenue targets, gross margin health, and pipeline development within strategic accounts.<br/><br/>- Create joint business roadmaps with clients that outline key transformation areas and co-created solutions.<br/><br/>- Build and nurture long-term partnerships with senior client stakeholders (CXOs, CIOs, CTOs, Heads of Digital, etc.<br/><br/>- Maintain regular touchpoints across departments and levels to ensure complete client mapping and influence.<br/><br/>- Act as the voice of the customer within QualityKiosk, aligning internal resources to client priorities.<br/><br/>- Drive renewals, upsells, cross-sells, and contract expansions - including multi-year agreements and rate negotiations.<br/><br/>- Shift short-term annual engagements to multi-year strategic contracts with better margin realization.<br/><br/>- Manage proposal submissions, pricing discussions, SOW definitions, and commercial negotiations.<br/><br/>- Understand the client's digital transformation vision and proactively recommend solutions aligned with that vision.<br/><br/>- Identify and articulate unsaid needs or latent demand to create new opportunities.<br/><br/>- Showcase value through ROI-focused storytelling, dashboards, and outcome-based reporting.<br/><br/>- Partner with internal teams (Delivery, Solutions, Program Management, Technology Practices) to ensure success of programs and projects.<br/><br/>- Own end-to-end execution of client initiatives, ensuring timelines, budgets, and quality goals are met.<br/><br/>- Monitor Customer Satisfaction Index (CSI) and proactively drive corrective actions to ensure consistently high scores (CSI = Green).<br/><br/>- Present regular account performance updates to leadership, including revenue trends, risks, growth plans, and client feedback.<br/><br/>- Track and report on KPIs: revenue, pipeline coverage, delivery milestones, customer health, and retention rate.<br/><br/>Key Skills & Competencies:<br/><br/>- Experience 5-7 years of experience in Strategic/Enterprise Account Management in the IT services or consulting domain<br/><br/>- Strong business acumen and consultative mindset<br/><br/>- Executive presence and ability to influence CXO-level stakeholders<br/><br/>- Excellent communication, interpersonal, and negotiation skills<br/><br/>- Strategic thinking combined with tactical execution<br/></p> (ref:iimjobs.com)

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers


  • Job Details

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Unlock Your QualityKiosk Technologies Potential: Insight & Career Growth Guide


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