Urgent! Quizizz - Technical Support Engineer - IT Operations Job Opening In Bengaluru – Now Hiring Quizizz
<p><p><b>What you'll do :</b></p><p><br/></p><p>- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.<br/><br/></p><p>- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to ensure thorough analysis.<br/><br/></p><p>- Communicate clearly and proactively with both technical teams and customers, including joining calls with Customers, Engineering, and Product as needed to ensure full context and set accurate expectations.<br/><br/></p><p>- Identify repeatable manual processes in support and collaborate on developing scripts, self-serve tools, and streamlined workflows to reduce bugs ticket volume and improve resolution times.<br/><br/></p><p>- Create and maintain robust knowledge bases, troubleshooting guides, and FAQs for both internal and external audiences.<br/><br/></p><p>- Work closely with Product and Engineering teams to address recurring technical issues, driving systemic and long-term fixes to improve the overall product you are :</b></p><p><br/></p>- You must have at least 2+ years of experience in technical support or product support for SaaS, web, or mobile applications.<br/><br/></p><p>- Experience triaging, qualifying, and resolving technical issues within a support or engineering environment.<br/><br/></p><p>- Strong API debugging, Deep tech troubleshooting & backend logic understanding.<br/><br/></p><p>- Excellent written and verbal communication skills, capable of explaining technical issues to both technical and non-technical stakeholders.<br/><br/></p><p>- Comfortable participating in calls with customers, engineering, and product teams to clarify complex scenarios and set expectations.<br/><br/></p><p>- Experience in creating high quality documentation, troubleshooting guides, and FAQs for both internal and customer-facing purposes.<br/><br/></p><p>- You have prior experience/exposure to QA, automation & Scripting.</p><br/></p> (ref:hirist.tech)
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Unlock Your Quizizz Technical Potential: Insight & Career Growth Guide
Real-time Quizizz Technical Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Quizizz Technical in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 99833 jobs in India and 6526 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Quizizz Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Quizizz is currently hiring and seeking a Quizizz Technical Support Engineer IT Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Quizizz adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Quizizz Technical Support Engineer IT Operations Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Quizizz Technical Support Engineer IT Operations typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Quizizz Technical Support Engineer IT Operations interview at Quizizz, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Quizizz's products or services and be prepared to discuss how you can contribute to their success.
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