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Quizizz - Technical Support Engineer - IT Operations Job Opening In Bengaluru – Now Hiring Quizizz


Job description

<p><p><b>What you'll do :</b></p><p><br/></p><p>- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.<br/><br/></p><p>- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to ensure thorough analysis.<br/><br/></p><p>- Communicate clearly and proactively with both technical teams and customers, including joining calls with Customers, Engineering, and Product as needed to ensure full context and set accurate expectations.<br/><br/></p><p>- Identify repeatable manual processes in support and collaborate on developing scripts, self-serve tools, and streamlined workflows to reduce bugs ticket volume and improve resolution times.<br/><br/></p><p>- Create and maintain robust knowledge bases, troubleshooting guides, and FAQs for both internal and external audiences.<br/><br/></p><p>- Work closely with Product and Engineering teams to address recurring technical issues, driving systemic and long-term fixes to improve the overall product you are :</b></p><p><br/></p>- You must have at least 2+ years of experience in technical support or product support for SaaS, web, or mobile applications.<br/><br/></p><p>- Experience triaging, qualifying, and resolving technical issues within a support or engineering environment.<br/><br/></p><p>- Strong API debugging, Deep tech troubleshooting & backend logic understanding.<br/><br/></p><p>- Excellent written and verbal communication skills, capable of explaining technical issues to both technical and non-technical stakeholders.<br/><br/></p><p>- Comfortable participating in calls with customers, engineering, and product teams to clarify complex scenarios and set expectations.<br/><br/></p><p>- Experience in creating high quality documentation, troubleshooting guides, and FAQs for both internal and customer-facing purposes.<br/><br/></p><p>- You have prior experience/exposure to QA, automation & Scripting.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Quizizz Technical Potential: Insight & Career Growth Guide


Real-time Quizizz Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Quizizz Technical in Bengaluru, India, highlighting market share and opportunities for professionals in Quizizz Technical roles.

99831 Jobs in India
99831
6526 Jobs in Bengaluru
6526
Download Quizizz Technical Jobs Trends in Bengaluru and India

Are You Looking for Quizizz Technical Support Engineer IT Operations Job?

Great news! is currently hiring and seeking a Quizizz Technical Support Engineer IT Operations to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Quizizz adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Quizizz Technical Support Engineer IT Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Quizizz Technical Support Engineer IT Operations?

Key qualifications for Quizizz Technical Support Engineer IT Operations typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Quizizz Technical Support Engineer IT Operations?

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Interview Tips for Quizizz Technical Support Engineer IT Operations Job Success

Quizizz interview tips for Quizizz   Technical Support Engineer   IT Operations

Here are some tips to help you prepare for and ace your Quizizz Technical Support Engineer IT Operations job interview:

Before the Interview:

Research: Learn about the Quizizz's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Quizizz Technical Support Engineer IT Operations interview at Quizizz, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Quizizz's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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