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      Urgent! Recipient Training & Development Content Creation Supervisor - FLEXIBLE LOCATION Job Opening In Pune – Now Hiring UPS India
Explore your next opportunity at a Fortune Global 500 organization.
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If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Training and Development Content Creation Supervisor
Job Summary
Are you passionate about creating engaging and effective training materials that help individuals and teams reach their full potential?
We are looking for a Training and Development Content Creation Supervisor to join our team and play a pivotal role in shaping our training programs.
As a Content Creation Supervisor, you will be responsible for designing, developing, and curating training content for our Customer Care operations that support customers globally.
In this vital role, you will be at the forefront of working with key stakeholders and creating cutting-edge content using the latest e-learning and other dynamic content-creation tools to enhance our GBS phone center agents' skills, knowledge, and productivity.
Aligned closely with the GBS process team, your work will evaluate current training material and processes to pinpoint training gaps, deficiencies, agent skillset improvements, and ways to improve learning content.
You will also focus on creating new material to enable our agents to acquire new knowledge and skills needed for exceptional customer engagements.
Key Responsibilities
Content Creation: Develop high-quality training materials, including e-learning modules, instructor/virtual-led presentations, videos, and written guides, that are engaging, informative, and easy to understand.
Needs Assessment: Collaborate with subject matter experts and stakeholders to identify training needs and tailor content accordingly to address those needs effectively.
Curriculum Design: Create comprehensive training curricula covering a wide range of topics, ensuring a structured and progressive learning experience that participants retain and retain.
Multimedia Integration: Incorporate multimedia elements, such as graphics, animations, and interactive elements, to enhance the learning experience and engagement.
Evaluation and Improvement: Continuously assess the effectiveness of training content through feedback and data analysis, making improvements as needed to ensure the content remains up-to-date and relevant.
Compliance and Quality: Ensure all training materials comply with relevant industry standards, regulations, and quality benchmarks.
Adaptability: Stay up-to-date with the latest trends and technologies in training content development to keep our training materials fresh and innovative.
Preferences
Instructional Design Expertise: Apply your knowledge of adult learning theory and instructional design to create engaging instructional materials.
Identify learning gaps, offer recommendations, align training with business outcomes, propose improvements, and design and develop learning content.
Determine suitable measurements to assess learning effectiveness and outcomes.
Project Management Proficiency: Develop project management plans and lead the implementation of basic projects with short durations, requiring limited coordination and resources.
Support initiatives with precise project needs and cross-functional roles and responsibilities throughout the project life cycle.
Call Center Understanding: Demonstrate an understanding of customer care/contact centers and consider their impact on other parts of the business.
Develop solutions to enhance training/learning within customer care/contact center operations.
Technical Writing Skills: Craft technical documents with the appropriate style, detail, grammar, and organization, considering the end-user's perspective and utilizing templates and job aids.
Qualifications
OTHER CRITERIA
(Any additional criteria or qualifications specific to the role can be listed here.)
In this role, you will be able to shape the training landscape for UPS Global Business Services, driving skill development and fostering a culture of continuous improvement.
If you are passionate about creating impactful training content and are ready to make a difference, we encourage you to apply and join our innovative team.
Employee Type:
 
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Unlock Your Recipient Training Potential: Insight & Career Growth Guide
Real-time Recipient Training Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Recipient Training in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6842 jobs in India and 142 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in Recipient Training roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! UPS India is currently hiring and seeking a Recipient Training & Development Content Creation Supervisor FLEXIBLE LOCATION to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UPS India adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Recipient Training & Development Content Creation Supervisor FLEXIBLE LOCATION Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Recipient Training & Development Content Creation Supervisor FLEXIBLE LOCATION interview at UPS India, research the company, understand the job requirements, and practice common interview questions.
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