Urgent! Redis - Customer Success Manager Job Opening In Mumbai – Now Hiring Redis
<p>- Role Overview: We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in the India region.<br/><br/>- As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention.<br/><br/>- You will work closely with cross-functional teams to align Redis's offerings with customer goals, becoming a trusted advisor and advocate for their success.<br/><br/> Key Responsibilities:<br/><br/></p><p> Customer Relationship Management: (Travelling across India 30-40%).<br/><br/>- Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.<br/><br/>- Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.<br/><br/>- Build and maintain long-term relationships with stakeholders across technical and business teams.<br/><br/> Value Realization and Advocacy:.<br/><br/>- Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives.<br/><br/>- Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn.<br/><br/>- Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities.<br/><br/> Customer Enablement and Success Planning:.<br/><br/>- Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions.<br/><br/>- Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.<br/><br/>- Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage.<br/><br/> Retention and Growth:.<br/><br/>- Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.<br/><br/>- Track account health through regular check-ins, identifying and mitigating risks early.<br/><br/>- Ensure contract renewals by demonstrating ongoing value and supporting customers' evolving needs.<br/><br/> Collaboration and Teamwork:.<br/><br/>- Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.<br/><br/>- Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands.<br/><br/> Qualifications.<br/><br/> Experience:.<br/><br/>- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.<br/><br/>- On site with customers in the India market, face to face engagement (not remote).<br/><br/>- Experience in delivering business reviews / QBRs with customers at exec level (not service delivery).<br/><br/>- Preference experience managing customers within Banking/ Financial Services.<br/><br/> Technical Acumen.<br/><br/>- Strong understanding of cloud services, data platforms, or related technologies.<br/><br/>- Familiarity with Redis or NoSQL databases is a plus.<br/><br/>- Some experience with SaaS products and public cloud (AWS, GCP, Azure).<br/><br/>- Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases.<br/><br/> Customer-Centric Mindset:.<br/><br/>- Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention.<br/><br/> Communication Skills:.<br/><br/>- Exceptional interpersonal, verbal, and written communication skills.<br/><br/>- Ability to clearly convey complex technical concepts to diverse audiences.<br/><br/> Problem-Solving Ability:.<br/><br/>- Strategic thinker with the ability to anticipate challenges and provide solutions proactively.<br/><br/> Collaboration Skills:.<br/><br/>- Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization.<br/><br/> Tools & Systems:.<br/><br/>- Experience with CRM platforms (Salesforce), customer success tools (e.
, Gainsight), and analytics platforms is a plus.<br/><br/>- Extra Great If You Have.<br/><br/>- Experience with Redis or any other NoSQL database.<br/><br/>- Experience with software development (Java, .
NET, Python).<br/></p> (ref:iimjobs.com)
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Unlock Your Redis Customer Potential: Insight & Career Growth Guide
Real-time Redis Customer Jobs Trends in Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Redis Customer in Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 33953 jobs in India and 1925 jobs in Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Redis Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Redis is currently hiring and seeking a Redis Customer Success Manager to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Redis Customer Success Manager Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Redis Customer Success Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Redis Customer Success Manager interview at Redis, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Redis's products or services and be prepared to discuss how you can contribute to their success.
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