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REF71745R- Deputy Manager- Collections I US Shift I Pune Job Opening In Pune – Now Hiring WNS Global Services

REF71745R Deputy Manager Collections I US Shift I Pune

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Job description

Job Description

O2C Collection- Good understanding of Order to Cash cycle, Strong experience in customer collection, Intense focus on reporting, SLAs, VoC, governance, client engagement and service delivery, Strong people management skills - leading large teams or projects, working experience in GETPAID tool will be a plus, SAP knowledge strongly preferred.

Functional knowledge

First point of contact for client engagement / escalation management.

Identify and work towards improvements projects resulting in process efficiencies

The person will be responsible for leading and driving the collection delivery:• Voice calling

• Customer Account Management (Follow up on payment of open balances)

• Dispute Management• Order release• Credit limit

• Customers account Reconciliation• Customer Query Resolution

• Update and maintain accurate records of collection activities

• Refund process

• Collection report

• Query response (Customer / Collection manager / Credit controller)Process improvement methodology: Has process improvement acumen.

Account Management:• Knows the counterparts at client side and maintains a supportive and professional relationship with them• Maintains a communication channel to report regular issues and highlight the exceptions

Customer Orientation• Ability to understand client expectations and requirements

• Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

• Ability to maintain relationships with relevant line manager or counterparts or Stakeholders

Customer Orientation:• Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly

• responds to any changes, alterations, customer requests and escalates as required

• Solution oriented, effective communication with customers on issues raised, findings and proposed resolution

• Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues

Accountability:• Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration and Teamwork• Understands and works towards the common goals of the organization rather than getting confined to own silo

• Resolves conflicts at his or her level; escalates if required.

• Displays good collaborative spirit• Does not resist change management

• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required.

Analytical Thinking and Problem Solving:• Identifies anomalies, errors, and aberrations in output• dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions• Proposes and supports implementation of process improvements

Communication skills• Participates actively in team meetings; articulates thoughts clearly• Listens with attention and builds own understanding• Demonstrates requisite verbal and written communication skills•


Qualifications

B com M com MBA Finance (Commerce graduates only)



Required Skill Profession

Financial Clerks


  • Job Details

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239 Jobs in Pune
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The Work Culture

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