Job Description
<p><p><b>Why Work at Reputation?</b><br/><br/> Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.<br/><br/> We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.<br/><br/> Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.<br/><br/> The platform is used by major automotive OEMs and thousands of their new vehicle dealerships.<br/><br/> Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.<br/><br/> Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.<br/><br/><b>Responsibilities :</b><br/><br/> - Contribute to System test methodologies, test plans and highly effective test automation by creating and executing automated system tests to replicate real-world scenarios.<br/><br/> - Create and setup test scenarios and test data as needed.<br/><br/> - Write code to simulate tests and to build various testing tools, by working alongside other engineers and championing code quality principles; Deliverables will include code builds and documented test results.<br/><br/> - Participate in tool analysis, creates proof of concept models, and makes recommendations to support the tools selection process.<br/><br/> - Participate in reviews (walkthroughs) of technical specifications and program code with other members of the engineering team, communicating design, requirements, feature set, functionality and limitations of systems/applications to team.<br/><br/> - Proactively involved with product managers right from inception through functional validation to launch, while always looking for potential quality issues/bugs and offer triaging and root cause analysis capabilities to the engineers.<br/><br/> - Provides cross-training and education to test personnel as required.<br/><br/> - Assists in the collection of test metrics, understands the trends, and suggest appropriate corrective actions.<br/><br/> - Identifies and reports software defects in an appropriate manner and follows the defined defect lifecycle.<br/><br/> - Follows standard development processes and procedures.<br/><br/> - Work with various team to promote QA processes, practices and standardization.<br/><br/> - Provides training, guidance, and feedback to testing team members.<br/><br/><b>Qualification & Experience :</b><br/><br/> - 4 to 7 Years of experience as QA Engineer working on Manual Testing and handling Customer tickets.<br/><br/> - Must have Bachelor's Degree i.e BTech / BE /MS/MTech in CS/IT/ECE/EE/Data Science/AI/ML or any relevant field.<br/><br/> - Having Good knowledge and experience in testing Microservices.<br/><br/> - Experience in testing APIs, complex backend distributed/cloud enabled applications.<br/><br/> - Working knowledge of Postman or similar REST API.<br/><br/> - Experience testing with containers, cloud, virtualization, and configuration management.<br/><br/> - Understanding the Requirements and write the Test Plan documents and granular level Test cases (covering all types of testing +ve, -ve, corner case, Boundary analysis.etc).<br/><br/> - Understanding of the Customer Tickets and able to analyze and come up with the test cases and work with Developers/CSM/PM in order to prioritize the ticket.<br/><br/> - Collaborate with stakeholders to map customer requirements with business objectives, ensuring alignment and clarity.<br/><br/> - Work closely with cross-functional teams including development, product management, and customer support to ensure a smooth testing process.<br/><br/> - Maintain detailed documentation of test results, defect reports, and customer tickets; generate quality metrics for management.<br/><br/> - Monitor and resolve customer-reported issues in a timely manner, providing feedback and ensuring customer satisfaction.<br/><br/> - Share patterns or recurring issues with product and engineering teams to inform product improvements or bug fixes.<br/><br/> - Experience with NoSQL DB, preferably MongoDB.<br/><br/> - Knowledge of JIRA, Git,Confluence.<br/><br/> - Proficient with Software Development Lifecycle (SDLC) methodologies like Agile, QA methodologies, Defect Management System, and Documentation.<br/><br/> - Understanding of Functional Test methods and different phases of testing: System Integration, System Testing & User Acceptance Testing.<br/><br/> - Collaborate with other developers across multiple departments.<br/><br/> - Actively participate in improving testing processes and methodologies to enhance efficiency and effectiveness.<br/><br/> - Working knowledge of Test Automation is an added advantage (any automation tool Selenium, WebDriver-IO ).<br/><br/><b>When You Join Reputation, You Can Expect :</b><br/><br/> - Flexible working arrangements.<br/><br/> - Career growth with paid training tuition opportunities.<br/><br/> - Active Employee Resource Groups (ERGs) to engage with.<br/><br/> - An equitable work environment.<br/><br/> We are an equal opportunity employer and value diversity at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.<br/><br/> At Reputation, were committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives.<br/><br/> We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities.<br/></p><br/></p> (ref:hirist.tech)