Urgent! Reputation.com - Technical Support Engineer - Incident Management Job Opening In Hyderabad – Now Hiring Confidential
<p><p><b>About Reputation :</b><br/><br/> Reputation has changed the way companies improve their customer experience through feedback.<br/><br/> Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere.<br/><br/> Functioning as a business eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.<br/><br/>Reputation continues to earn recognition as a trusted leader in both innovation and partnership.
Most recently, the company was named an Inc.
Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive.<br/><br/> Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.<br/><br/><b>Job Summary :</b><br/><br/> This is your opportunity to become the highest-level technical support escalation point within Reputation.<br/><br/> As a Technical Support Engineer, you'll work directly with Engineering to identify and resolve platform-level issues that impact our most complex use cases.<br/><br/> You are the final stop before development, responsible for solving deep-rooted bugs and preventing systemic failures.<br/><br/> Your impact extends across customer trust, platform reliability, and engineering efficiency.<br/><br/> You will own and resolve the most advanced support casesthose requiring deep log analysis, code tracing, infrastructure knowledge, and partnership with developers.<br/><br/> In this role, you will drive post-mortem analysis, tool creation, and support process evolution.<br/><br/> Your deep product understanding will be key to improving internal tools and reducing escalations over time.<br/><br/><b>Responsibilities :</b><br/><br/> - Resolve complex technical issues requiring system-level diagnostics and deep analysis.<br/><br/> - Use scripting and tools to reproduce and isolate bugs across the application stack.<br/><br/> - Partner with Engineering on code-level bugs, incidents, and performance issues.<br/><br/> - Create scripts, internal tools, or automated checks to improve support capabilities.<br/><br/> - Contribute to roadmap input, incident post-mortems, and release readiness.<br/><br/> - Mentor Tier I and Tier II support staff, offering training and case feedback.<br/><br/><b>Qualifications :</b><br/><br/> - Must be a graduate in bachelors in computer science or related technical field preferred.<br/><br/> - 5+ years in technical support or enterprise SaaS environments.<br/><br/> - Advanced scripting or programming (e.g., Python, Java, Bash).<br/><br/> - Familiarity with REST APIs, system logs, and monitoring tools (e.g., Datadog, New Relic).<br/><br/> - Experience with MongoDB, Linux CLI, AWS environments.<br/><br/> - Strong documentation and mentoring skills.<br/><br/> - Expert troubleshooter with strong system and application knowledge.<br/><br/> - Comfortable under pressure and confident in managing high-profile cases.<br/><br/> - Enjoys solving hard problems and advocating for technical improvements.<br/><br/> - Collaborative, able to work in lockstep with developers and senior stakeholders.<br/><br/> - Proactive and thoughtful about driving long-term change in support operations.<br/><br/><b>When You Join Reputation, You Can Expect :</b><br/><br/> - Flexible working arrangements.<br/><br/> - Career growth with paid training tuition opportunities.<br/><br/> - Active Employee Resource Groups (ERGs) to engage with.<br/><br/> - An equitable work environment.<br/></p><br/></p> (ref:hirist.tech)
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Real-time Reputation com Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Reputation com in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 495 jobs in India and 22 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Reputation com roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Confidential is currently hiring and seeking a Reputation.com Technical Support Engineer Incident Management to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Reputation.com Technical Support Engineer Incident Management Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Reputation.com Technical Support Engineer Incident Management typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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