Urgent! Resolution Manager Job Opening In Bangalore – Now Hiring Nutanix
Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer-focused problem solver who thrives in high-pressure situations and is passionate about ensuring customer success?
If so, you'll want to join our dynamic Resolution Management team at Nutanix, where you'll collaborate with industry-leading professionals to tackle critical incidents and enhance customer experiences while fostering a culture of inclusivity and continuous learning.
About the Team
The role is part of the Resolution Management team located in Bangalore, India.
This dynamic team is dedicated to ensuring customer success by efficiently managing critical incidents and collaborating closely with global partners.
The culture within the team emphasizes collaboration, inclusivity, and continuous learning, fostering an environment where team members feel valued and empowered to share ideas.
The mission of the Resolution Management team at Nutanix is to provide exceptional support during critical incidents, ultimately enhancing the customer experience and driving long-term success.
You will report to the Sr. Manager, Worldwide Support, who leads with a focus on empowerment and collaboration, fostering a supportive atmosphere where team members are encouraged to develop their skills and share their insights.
The work setup for this role is hybrid, requiring the hire to go into the office a few days each week to promote teamwork and facilitate effective communication.
This role does not require any travel, allowing you to focus on coordinating critical incidents and ensuring customer satisfaction from the comfort of your location.
Your Role
+ Triage and manage critical incidents to ensure timely customer resolution and satisfaction.
+ Collaborate with global teams to develop and implement effective action plans for incident management.
+ Maintain clear and concise communication with internal and external stakeholders throughout the incident lifecycle.
+ Develop technical expertise in Nutanix products to advocate effectively for customer needs.
+ Conduct post-assessment reviews to identify areas for process and product improvement.
+ Build and nurture relationships with technology partners to enhance resolution strategies.
+ Establish performance metrics and reporting for trend analysis to inform long-term planning.
+ Mentor junior team members, promoting a culture of continuous learning and team development.
What You Will Bring
+ Strong triage skills for managing critical incidents and ensuring timely resolution.
+ Excellent verbal and written communication skills for effective stakeholder interaction.
+ Minimum of 3 years of experience in escalation, technical support, or customer management.
+ Bachelor of Science in Computer Information Systems or equivalent experience preferred.
+ Technical understanding of virtualization, networking, and storage technologies, especially Nutanix products.
+ Ability to develop actionable plans and collaborate with cross-functional teams.
+ Strong problem-solving abilities with attention to detail in high-stress environments.
+ Exemplary customer service attitude with a focus on customer advocacy and satisfaction.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration.
For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence.
Additional team-specific guidance and norms will be provided by your manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer.
Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law.
We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
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Unlock Your Resolution Manager Potential: Insight & Career Growth Guide
Real-time Resolution Manager Jobs Trends in Bangalore, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Resolution Manager in Bangalore, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 299264 jobs in India and 3256 jobs in Bangalore. This comprehensive analysis highlights market share and opportunities for professionals in Resolution Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Nutanix is currently hiring and seeking a Resolution Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Resolution Manager Jobs Bangalore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nutanix adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Resolution Manager Jobs India varies, but the pay scale is rated "Standard" in Bangalore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Resolution Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Resolution Manager interview at Nutanix, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nutanix's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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