Urgent! Responsive - Manager - Customer Success Operations Job Opening In Bengaluru – Now Hiring Responsive
<p><p><b>Description:</b><br/><br/>About the job<br/><br/>Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team.
As a key member of the Customer Success Operations team, youll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators.
You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams.
Your role will be vital, where youll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively.<br/><br/>The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy.
This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business.<br/><br/>How youll make an impact:<br/><br/>- Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership<br/><br/>- Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output<br/><br/>- Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops<br/><br/>- Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback<br/><br/>- Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption<br/><br/>- Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination<br/><br/>- Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadership<br/><br/>What wed love to see:<br/><br/>- 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations<br/><br/>- Demonstrated ability to coach and grow direct reports<br/><br/>- Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must<br/><br/>- Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable.<br/><br/>- Ability to work collaboratively and drive projects from start to finish in a fast-paced environment<br/><br/>- Highly collaborative, team oriented, and comfortable leading cross-functional projects<br/><br/>- Professional writing and communication skills for both customer and executive audiences</p><br/></p> (ref:iimjobs.com)
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Unlock Your Responsive Manager Potential: Insight & Career Growth Guide
Real-time Responsive Manager Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Responsive Manager in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 299209 jobs in India and 23758 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Responsive Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Responsive is currently hiring and seeking a Responsive Manager Customer Success Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Responsive adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Responsive Manager Customer Success Operations Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Responsive Manager Customer Success Operations typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Responsive Manager Customer Success Operations interview at Responsive, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Responsive's products or services and be prepared to discuss how you can contribute to their success.
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