Responsive - Product Manager - Customer Solutions

<p><p><b>About the job:</b><br/><br/><b>About the Role:</b><br/><br/>We are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements.<br/><br/>This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.<br/><br/><b>Key Responsibilities:</b><br/><br/><b>Rapid Requests:</b><br/><br/>- Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.<br/><br/>- Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.<br/><br/><b>Professional Services:</b><br/><br/>- Manage professional services projects such as new product deployments and data management implementations.<br/><br/>- Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.<br/><br/><b>Best Practices & Strategic Execution:</b><br/><br/>- Conduct customer interviews and deep-dive analysis to understand needs and pain points.<br/><br/>- Apply project management best practices to ensure high-quality, timely delivery of customer commitments.<br/><br/>- Track and report on post-release performance to assess customer adoption and success of delivered features or services.<br/><br/><b>Required Experience:</b><br/><br/>- 5+ years of overall industry experience, including at least 3 years in a Product Owner/Business Analyst role within an IT/Software product company.<br/><br/>- Proven success in managing multiple concurrent projects or product tracks.<br/><br/>- Hands-on experience working across the full product lifecycle in collaboration with technical and business teams.<br/><br/>- Experience in interacting directly with customers and senior leadership stakeholders.<br/><br/><b>Skills & Competencies:</b><br/><br/>- Strong analytical thinking, problem-solving, and structured decision-making.<br/><br/>- Deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices.<br/><br/>- Excellent communication, presentation, and stakeholder management skills.<br/><br/>- Demonstrated ability to prioritize effectively, negotiate trade-offs, and drive outcomes.<br/><br/>- Proficient in planning, execution, and reporting on product and project delivery metrics.<br/><br/><b>What Success Looks Like:</b><br/><br/>- Increased velocity of idea-to-launch cycle for customer-facing improvements.<br/><br/>- Seamless execution of professional services projects with high customer satisfaction.<br/><br/>- A well-maintained backlog and clear prioritization across all streams</p><br/></p> (ref:iimjobs.com)