Job description
About the Company
In today's market, there is a unique duality in technology adoption.
On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.
As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook.
In addition, we bring agility and systems thinking to accelerate time to market for our clients.
Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ.
We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services, and Insurance), and HLS (Healthcare and Lifesciences) space.
Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
Experience: 4–8 years
Employment Type: Full-time
Role Overview:
We are looking for an experienced
L3 Support Engineer
to join our team.
The ideal candidate will have strong expertise in
Ruby on Rails
and working knowledge of
Java , with a passion for troubleshooting, root cause analysis, and ensuring application stability in production environments.
Key Responsibilities:
Provide
Level 3 (L3) support
for production applications built on Ruby on Rails and Java.
Perform
root cause analysis
for complex issues and implement permanent fixes.
Collaborate with development teams to resolve escalated issues and deliver hotfixes or patches.
Monitor application performance and proactively identify potential issues.
Create and maintain
knowledge base articles , runbooks, and technical documentation.
Participate in
on-call rotation
for critical incident support.
Work closely with
DevOps
and
QA teams
to ensure smooth deployments and releases.
Required Skills & Qualifications:
Primary:
Strong hands-on experience with
Ruby on Rails
(3+ years).
Proficiency in
SQL
and relational databases (e.g., PostgreSQL, MySQL).
Secondary:
Working knowledge of
Java
and related frameworks (Spring, Hibernate preferred).
Additional Skills:
Familiarity with
Linux/Unix environments
and shell scripting.
Experience with
REST APIs , debugging, and performance tuning.
Exposure to
CI/CD pipelines
and version control (Git).
Strong problem-solving and analytical skills.
Education:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Required Skill Profession
Computer Occupations