Urgent! Saffron Tech - Manager - Customer Success Job Opening In New Delhi – Now Hiring Saffron Tech Pvt Ltd
<p><p><b>Job Title:</b> Client Success Manager Digital Marketing & Technology WORK FROM OFFICE</p><p><br/><b># of openings:</b> 1</p><p><br/><b>Department:</b> Client Success</p><p><br/><b>Working Hours:</b> 5:00 PM 2:00 AM IST (5:00 PM 9:00 PM in-office, post 9:00 PM remote)</p><p><br/><b>Location:</b> Ghitorni, South Delhi</p><p><br/><b>Working Days:</b> Monday to Friday</p><p><br/><b>Experience Required:</b> 3-4 years minimum in client servicing across digital marketing and/or technology services</p><p><br/><b>Preferred Industry Background:</b> Digital Marketing Agency and IT Services</p><p><br/></p><p><b>About Saffron Edge is a 17+ year old digital marketing and technology firm headquartered in New Jersey, USA, with deep expertise in driving predictable growth for B2B and DTC brands.</p><p><br/>We specialize in digital marketing, marketing automation, performance media, and custom software development.</p><p><br/>Our Client Success team plays a pivotal role in ensuring long-term retention, expansion, and satisfaction across all client relationships.</p><p><br/></p><p><b>Role are hiring a Client Success Manager (CSM) who will act as the strategic liaison between our clients and cross-functional teams across our Digital Marketing and Technology verticals.</p><p><br/>This role is critical to supporting our clients' success, ensuring deliverables exceed expectations, and identifying strategic growth opportunities across accounts.</p><p><br/>You will own account health, be proactive in communication, and act as the first line of escalation and opportunity discovery.</p><p><br/></p><p><b>Key Serve as the primary point of contact and strategic advisor for assigned accounts across digital marketing and tech services.</p><p><br/>- Maintain high levels of client satisfaction through regular communication, feedback loops, and strategic check-ins.</p><p><br/>- Collaborate with internal teams (SEO, Paid Media, Content, Design, Web Development, Tech Delivery) to ensure seamless execution.</p><p><br/>- Monitor KPIs, deliverables, and timelines; flag risks early and work with teams to resolve them.</p><p><br/>- Drive renewals, upsells, and cross-sells in alignment with client goals and account potential.</p><p><br/>- Prepare performance reviews, quarterly business reviews (QBRs), and support proposal creation when needed.</p><p><br/>- Use CRM systems (e.g., HubSpot, Zoho, Salesforce) to document communication, pipeline, and retention metrics.</p><p><br/>- Maintain industry knowledge to proactively advise clients on trends, tools, and strategies that align with their business objectives.</p><p><br/></p><p><b>Key 3-4 years of client servicing or account management experience in a digital agency or technology services firm.</p><p><br/>- Proven ability to manage multiple mid-to-large B2B accounts across varied industries (SaaS, Legal, HVAC, E-commerce, etc.)</p><p><br/>- Strong interpersonal and communication skills, with comfort engaging with international stakeholders (primarily US clients).</p><p><br/>- Working knowledge of marketing KPIs (SEO, SEM, CTR, ROAS) and/or tech project deliverables (web dev cycles, CMS migrations, sprints).</p><p><br/>- Familiarity with project management and CRM tools (e.g., HubSpot, Clickup, Zoho, Salesforce).<br/>- Proactive problem-solver with a growth-focused mindset.</p><p><br/>- Comfortable working in a cross-time zone environment; must be flexible to join late evening calls if needed.</p><p><br/></p><p><b>Preferred Experience supporting both digital and tech clients under a unified service model.</p><p><br/>- Knowledge of ABM, marketing automation, performance marketing & SEO frameworks.</p><p><br/>- Working understanding of website and app design and development.</p><p><br/>- No Coding/Scripting knowledge, but functional knowledge to be able to drive conversation with customers.</p><p><br/>- Strong reporting and data presentation skills using tools like Data Studio, HubSpot Reports, or Google Sheets.</p><p><br/></p><p><b>Why Join Saffron Edge?</b></p><p><p><b><br/></b></p>- Fast-paced and collaborative environment with global clients.</p><p><br/>- Exposure to diverse projects across industries and geographies.</p><p><br/>- Opportunity to grow into strategic roles (e.g., Key Account Director, Solution Consultant).</p><p><br/>- Flexible working hours and hybrid setup.</p><p><br/>- Competitive salary and performance-based growth 5 Days Working (Sat & Sun Off).</p><p><br/>- Flexible working hours.</p><p><br/>- Health insurance.</p><br/></p> (ref:iimjobs.com)
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Unlock Your Saffron Tech Potential: Insight & Career Growth Guide
Real-time Saffron Tech Jobs Trends in New Delhi, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Saffron Tech in New Delhi, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13642 jobs in India and 481 jobs in New Delhi. This comprehensive analysis highlights market share and opportunities for professionals in Saffron Tech roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Saffron Tech Pvt Ltd is currently hiring and seeking a Saffron Tech Manager Customer Success to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Saffron Tech Manager Customer Success Jobs India varies, but the pay scale is rated "Standard" in New Delhi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Saffron Tech Manager Customer Success typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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