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Urgent! Salesforce Application Support Analyst Job Opening In Bengaluru – Now Hiring Movate

Salesforce Application Support Analyst



Job description

Position: Permanent

Role: Salesforce Support Business Analyst

Experience: 6–8 years

Location: Bangalore

Work Mode: Hybrid

Shift Time: 2pm – 11pm


Role Overview

We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems.

This role will serve as a bridge between business stakeholders, the support team, and technical teams—helping to troubleshoot, analyze, and resolve issues across a complex Salesforce ecosystem.

The analyst will have a deep understanding of the system landscape and play a key role in ensuring smooth business operations and continuous improvement.


Key Responsibilities

  • Act as the primary liaison between end-users, support teams, and technical/development teams for Salesforce-related issues.
  • Perform root cause analysis and troubleshooting of incidents across Salesforce Sales Cloud and integrated applications (e.G., ERP, CPQ, Marketing, external data sources).
  • Document, triage, and prioritize support requests, ensuring timely resolution and compliance with SLAs.
  • Understand and map the end-to-end system landscape to identify interdependencies and potential impact of changes/fixes.
  • Translate technical issues into clear, actionable insights for the business and support teams.
  • Collaborate with Salesforce Admins/Developers to implement bug fixes, minor enhancements, and configuration changes.
  • Maintain knowledge base, troubleshooting guides, and functional documentation for recurring issues.
  • Support release management, regression testing, and impact assessment of Salesforce updates or integrated system changes.
  • Identify opportunities for process optimization and automation in support operations.
  • Provide user training, knowledge transfer, and support readiness enablement for L1/L1.5 teams.


Required Skills & Experience

  • 6+ years of experience as a Salesforce Business Analyst or Support Analyst.
  • Hands-on expertise in Sales Cloud;
    exposure to Service Cloud/Marketing/CPQ/Data Cloud is a plus.
  • Strong knowledge of system integrations (API, middleware, external applications like ERP/Marketing/Finance).
  • Experience in incident management, troubleshooting, and root cause analysis.
  • Ability to understand and document complex business processes and system flows.
  • Familiarity with ITIL processes (Incident, Problem, Change Management) is preferred.
  • Strong communication skills with ability to interact with business stakeholders, technical teams, and end-users.
  • Experience with Jira/ServiceNow or similar ticketing systems.
  • Salesforce Admin/BA certifications (ADM-201, Business Analyst Certification) preferred.


Key Attributes

  • Analytical thinker with strong problem-solving skills.
  • Proactive and collaborative, with a focus on service quality and operational excellence.
  • Ability to work under pressure and manage multiple priorities.
  • Detail-oriented with strong documentation skills.


Qualifications

  • Bachelor’s degree in computer science or a related field.


Required Skill Profession

Computer Occupations



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