Salesforce Architecht Service Cloud

Job description

Req ID: 342476 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Architecht - Service Cloud to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations.

The role requires strong leadership in designing scalable Salesforce solutions, leading architecture discussions, and delivering seamless integrations between Salesforce and enterprise applications.

The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills.

Key Responsibilities

Define end-to-end Salesforce architecture for Service Cloud and related modules.

Lead the design and implementation of integrations between Salesforce and external systems (REST/SOAP APIs, middleware such as Mulesoft, Dell Boomi, Informatica, etc.).

Provide technical leadership in Salesforce best practices, data modeling, security, and performance optimization.

Collaborate with business stakeholders, product owners, and developers to align architecture with business needs.

Ensure adherence to Salesforce architecture principles, integration standards, and coding best practices.

Conduct design and code reviews, ensuring high-quality technical deliverables.

Define governance frameworks for Salesforce releases and integrations.

Support pre-sales and solutioning activities by contributing to proposals, solution demos, and technical documentation.

Required Skills & Qualifications

Bachelor’s or Master’s degree in Computer Science, IT, or related field.

10+ years of IT experience, with 5+ years in Salesforce architecture.

Proven expertise in Salesforce Service Cloud, Omni-Channel, Knowledge, Case Management, and CTI integrations.

Strong experience with Salesforce integrations using REST, SOAP, and middleware platforms (Mulesoft, Dell Boomi, Informatica, Jitterbit).

Deep understanding of Salesforce data model, Apex, Lightning Components, Flows, and security model.

Experience with CI/CD, DevOps practices (Copado, Git, Jenkins, Azure DevOps).

Strong knowledge of enterprise architecture frameworks and integration patterns.

Excellent communication and leadership skills, with the ability to influence both technical and business stakeholders.

Good to Have

Salesforce Certified Technical Architect (CTA) or progress toward CTA.

Certifications such as Salesforce Integration Architect, Application Architect, or System Architect.

Experience in multi-cloud implementations (Sales, Service, Marketing, Experience Cloud).

Knowledge of event-driven architecture and asynchronous integrations (Platform Events, Kafka).

Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud).

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.

As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Visit us at 

Whenever possible, we hire locally to NTT DATA offices or client sites.

This ensures we can provide timely and effective support tailored to each client’s needs.

While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements.

For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses.

If you are requested to provide payment or disclose banking information, please submit a contact us form, .

NTT DATA endeavors to make  accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click .

If you'd like more information on your EEO rights under the law, please click .

For Pay Transparency information, please click.

Required Skill Profession

Computer Occupations