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Salesforce Architect - Service Cloud / Contact Center Job Opening In Jaipur – Now Hiring Confidential


Job description

Salesforce Service Cloud and Contact Center:

  • Design and implement best-in-class Salesforce-based call center solutions.
  • Optimize customer and agent experiences, processes, workflows, and call handling best practices using Salesforce capabilities including:
  • Experience Cloud
  • Service Cloud
  • Service Voice
  • CPQ
  • BOTs
  • SMS
  • Online Sites
  • Order Management
  • Data Cloud
  • Einstein/Gen AI
  • Unified Knowledge
  • Ensure a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.

Leadership:

  • Lead and mentor a team of Salesforce practitioners.
  • Ensure adherence to best practices in Salesforce.

Solution Design:

  • Participate in and lead pre-sales meetings and sales opportunities.
  • Establish scalable solutions aligned with client needs, estimate levels of effort, and prepare proposals.
  • Present proposals and solutions to clients.
  • Lead, participate in, and facilitate customer requirements definition and solution design workshops.
  • Prepare detailed solutions and blueprints.
  • Gather and map business requirements to functional/technical requirements and identify features, gaps, and solutions (out-of-the-box, custom, and innovative).

Project Delivery:

  • Oversee and lead the design, build, and run of Salesforce solutions.
  • Assess and make recommendations on business processes, design, building, testing, and running project solutions.
  • Understand the technical depth of the project and validate the correct resources for the project.
  • Oversee demo development and work closely with users on user acceptance testing (UAT).
  • Work closely with clients to assess their architecture and architect solutions that meet their requirements.
  • Manage and complete configurations and customizations, security model, and user setup as needed.
  • Document and implement configurations, customizations, and data mapping requirements.
  • Manage and execute the process of gathering, documenting, and maintaining business/process workflows following standard processes.
  • Work with project teams and clients to communicate requirements, solutions, project progression, and provide functional and technical expertise.
  • Work on integrating Salesforce with other systems, data mapping, using APIs and middleware.
  • Leverage Salesforce Einstein/Gen AI-driven insights and automation.

Industry Knowledge:

  • Apply industry-specific knowledge to develop tailored Salesforce solutions.
  • Stay informed about industry trends and leverage Salesforce Industry Cloud solutions.
  • Customize Salesforce to meet regulatory and compliance requirements specific to the industry.

Continuous Improvement and Innovation:

  • Stay updated with the latest Salesforce features and releases.
  • Recommend and implement improvements for existing and new Salesforce environments.
  • Create innovative solutions.
  • Provide training and support to end-users, clients, and project teams.

Documentation:

  • Create and maintain comprehensive documentation for all solution designs and implementations.
  • Ensure knowledge transfer and documentation for future reference.

Qualifications:

Experience:

  • Proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce.
  • 10+ years of experience in enterprise software applications.
  • Expert in Service Cloud contact center experience (must have).
  • Strong knowledge of Salesforce and integration with other systems.
  • Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
  • Experience with Salesforce Einstein and AI-driven solutions (a plus).

Education:

  • Minimum bachelor's degree in Computer Science, Information Technology, or a related field.

Salesforce Certifications:

  • Salesforce Administrator
  • Service Cloud
  • Experience Cloud (a plus)
  • Data Cloud (a plus)
  • Contact Center Architect Level and other Salesforce certifications (a plus)

Soft Skills:

  • Proven leadership skills.
  • Excellent problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Team player with the ability to work collaboratively in a team environment.
  • Leadership skills with the ability to mentor and guide clients and team members.
  • Attention to detail and commitment to delivering high-quality solutions.
  • Experience in Agile or Scrum methodologies.

Skills Required
Salesforce, Service Cloud, Contact Center, Architect, Agile, Scrum

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Salesforce Architect Potential: Insight & Career Growth Guide


Real-time Salesforce Architect Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Architect in Jaipur, India, highlighting market share and opportunities for professionals in Salesforce Architect roles.

139201 Jobs in India
139201
932 Jobs in Jaipur
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Download Salesforce Architect Jobs Trends in Jaipur and India

Are You Looking for Salesforce Architect Service Cloud / Contact Center Job?

Great news! is currently hiring and seeking a Salesforce Architect Service Cloud / Contact Center to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Jaipur. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Architect Service Cloud / Contact Center?

Key qualifications for Salesforce Architect Service Cloud / Contact Center typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Salesforce Architect Service Cloud / Contact Center Job Success

Confidential interview tips for Salesforce Architect   Service Cloud / Contact Center

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Other Openings

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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