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Salesforce Architect - Service Cloud/Contact Center Job Opening In Ahmedabad – Now Hiring Confidential


Job description

Role Expectations

Salesforce Service Cloud and Contact Center:

  • Designs and implements best-in-class Salesforce-based call center solutions.
  • Optimizes customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities, including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge.
  • Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience.

Leadership:

  • Leads and mentors a team of Salesforce practitioners.
  • Ensures adherence to best practices in Salesforce development and implementation.

Solution Design:

  • Participates in and leads pre-sales meetings and sales opportunities.
  • Establishes scalable solutions aligned with client needs, estimates level of effort, and prepares compelling proposals.
  • Presents proposals and solutions to clients with confidence and clarity.
  • Leads, participates in, and facilitates customer requirements definition and robust solution design workshops.
  • Prepares detailed solution blueprints and architectural documentation.
  • Gathers and maps complex business requirements to functional/technical specifications, identifying features, gaps, and proposing optimal solutions (out-of-the-box, custom, and innovative).

Project Delivery:

  • Oversees and leads the design, build, and run phases of Salesforce Solutions.
  • Assesses and makes strategic recommendations on business processes, design, building, testing, and running project solutions.
  • Understands the technical depth of the project and validates the allocation of correct resources for the project.
  • Oversees demo development and works closely with users on user acceptance testing (UAT).
  • Works closely with clients to assess their existing architecture and architects' solutions that precisely meet their requirements.
  • Manages and completes configurations and customizations, security model design, and user setup as needed.
  • Documents and implements configurations, customizations, and data mapping requirements for the engagements.
  • Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews).
  • Works with project teams and clients to fully communicate requirements, solutions, project progression, and provides expert functional and technical guidance.
  • Works on integrating Salesforce with other systems, performing data mapping, and utilizing APIs and middleware effectively.
  • Leverages Salesforce Einstein/Gen AI-driven insights and automation to enhance solutions.

Industry Knowledge:

  • Applies industry-specific knowledge to develop tailored Salesforce solutions.
  • Stays informed about industry trends and strategically leverages Salesforce Industry Cloud solutions.
  • Customizes Salesforce to meet regulatory and compliance requirements specific to various industries.

Continuous Improvement and Innovation:

  • Stays updated with the latest Salesforce features and releases.
  • Recommends and implements continuous improvements for existing and new Salesforce environments.
  • Creates innovative solutions that push the boundaries of Salesforce capabilities.
  • Provides comprehensive training and support to end-users, clients, and project teams.

Documentation:

  • Creates and maintains comprehensive documentation for all solution designs and implementations.
  • Ensures thorough knowledge transfer and documentation for future reference and scalability.

Qualifications

  • A proven Salesforce professional with multiple full lifecycle Salesforce implementations.
  • Expertise in Service Cloud contact center experience is a must-have.
  • Strong knowledge of Salesforce and its integration capabilities with other systems.
  • Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors.
  • Experience with Salesforce Einstein and AI-driven solutions is a significant plus.

Required Qualifications

Education:

  • Minimum Bachelor's degree in Computer Science, Information Technology, or a related field.

Salesforce Certifications:

  • Administrator (Mandatory)
  • Service Cloud (Mandatory)
  • Experience Cloud, a plus.
  • Data Cloud, a plus.
  • Contact Center, Architect Level, and other relevant Salesforce Certifications, a plus.

Soft Skills:

  • Proven leadership skills, with the ability to mentor and guide clients and team members.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills.
  • A strong team player with the ability to work collaboratively in a team environment.
  • Meticulous attention to detail and a steadfast commitment to delivering high-quality solutions.
  • Experience in Agile or Scrum methodologies.

Skills Required
Salesforce Administration, Leadership, Solution Designing, Continuous Improvement, Documentation, Service Cloud

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Salesforce Architect Potential: Insight & Career Growth Guide


Real-time Salesforce Architect Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Architect in Ahmedabad, India, highlighting market share and opportunities for professionals in Salesforce Architect roles.

139214 Jobs in India
139214
955 Jobs in Ahmedabad
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Download Salesforce Architect Jobs Trends in Ahmedabad and India

Are You Looking for Salesforce Architect Service Cloud/Contact Center Job?

Great news! is currently hiring and seeking a Salesforce Architect Service Cloud/Contact Center to join their team. Feel free to download the job details.

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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

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5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Ahmedabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Salesforce Architect Service Cloud/Contact Center typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Confidential interview tips for Salesforce Architect   Service Cloud/Contact Center

Here are some tips to help you prepare for and ace your Salesforce Architect Service Cloud/Contact Center job interview:

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Other Openings

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

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Final Thought:

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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