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Urgent! Salesforce Business Analyst Manager Job Opening In Mumbai – Now Hiring Godrej Capital

Salesforce Business Analyst Manager



Job description

Key Responsibilities
- Project Delivery & Ownership:
- Lead end-to-end Salesforce implementation projects, ensuring objectives, timelines, and quality standards are met.
- Take ownership of work streams, from design and development to deployment and support.
- Technical Expertise:
- Design and develop solutions using Salesforce configurations, adhering to best practices.
- Ensure robust understanding and implementation of Salesforce functionalities, including data security, access models, and reporting features.
- Proactively identify opportunities to improve processes, functionalities, and user experience within the Salesforce ecosystem.
- Stakeholder Management:
- Act as the primary point of contact for business teams engagements, demonstrating excellent communication and presentation skills.
- Facilitate workshops to gather requirements, present solutions, and conduct system demos for stakeholders.
- Team Leadership:
- Lead and mentor a multi-member team, ensuring successful delivery of project objectives.
- Resolve project risks and issues or escalate them appropriately to ensure timely resolution.
- Innovation & Strategy:
- Stay abreast of global trends and Salesforce advancements (Einstein AI, Chatbots, Industry Clouds, etc.) to address business needs effectively.
- Contribute to internal initiatives by building domain expertise and sharing knowledge.
- Documentation & Planning:
- Prepare and maintain comprehensive project documentation, including requirement documents, system design, use cases, test plans, and training materials.
- Accurately estimate effort and costs for system design and development.
Required Skills & Experience
- Core Salesforce Expertise:
- Minimum 4–7 years of relevant experience in Salesforce implementation and consulting.
- At least two end-to-end Salesforce implementation experiences in India or globally.
- Proficient in Salesforce Sales Cloud /Service Cloud
- Technical Acumen:
- Strong understanding of Salesforce features, functionalities, and configurations.
- Experience with Salesforce Einstein, AI, and chatbots is desirable.
- Client Management:
- Demonstrated ability to manage client relationships effectively, including requirement gathering, demos, and workshops.
- Leadership & Organization:
- Proven ability to manage teams and deliver disciplined, organized project execution.
Qualifications
- Educational Background:
- Graduate degree in Science or Engineering.

MBA from a premier institute is highly preferred.
- Experience:
- Hands-on experience in solution design, client management, and Salesforce development.
- Strong exposure to the NBFC or financial services domain is desirable.


Required Skill Profession

Other General



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