Salesforce Business Analyst

<p><p><b>Description:</b><br/><br/>We're Hiring: Salesforce Business Analyst Q2C.<br/><br/>We are seeking a detail-oriented and analytical Business Analyst to join our team, specializing in business process mapping for Quote to Cash (Q2C) domains.<br/><br/>This role will play a critical part in analyzing, documenting, and optimizing end-to-end Q2C processes.<br/><br/>Location: Pune.<br/><br/>Work Mode: Hybrid Mode.<br/><br/>Role: Salesforce Business Analyst Q2C.<br/><br/><b>What You'll Do:</b><br/><br/></p><p>- Analyze and document current-state Q2C processes, including quoting, contract management, order processing, invoicing, collections, and revenue recognition.<br/><br/></p><p>- Collaborate with cross-functional teams (Sales, Finance, Legal, Operations, IT) to gather requirements, identify pain points, and map out process flows using industry-standard methodologies and tools.<br/><br/></p><p>- Develop current-state process maps to aid in issues remediation and overall Q2C transformation program.<br/><br/></p><p>- Facilitate interviews with stakeholders to document current-state processes and ensure alignment with business goals.<br/><br/></p><p>- Define and track key performance indicators (KPIs) for Q2C processes, providing actionable insights to drive continuous improvement.<br/><br/></p><p>- Ensure process documentation is up-to-date, accessible, and compliant with internal controls and external regulations.<br/><br/></p><p>- Partner with technology teams to translate business requirements into system enhancements or automation opportunities.<br/><br/><b>What Were Looking For:</b><br/><br/></p><p>- Bachelors degree in business administration, Finance, Information Systems, or a related field.<br/><br/></p><p>- 3+ years of experience as a business analyst, process analyst, or similar role, with a focus on Q2C or related business process domains.<br/><br/></p><p>- Strong knowledge of end-to-end Q2C processes and best practices.<br/><br/></p><p>- Proficiency in process mapping tools (e.g., Visio, Lucidchart, ARIS) and methodologies (e.g., BPMN, Lean, Six Sigma).<br/><br/></p><p>- Excellent analytical, problem-solving, and organizational skills.<br/><br/></p><p>- Strong communication and facilitation skills, with the ability to work effectively with stakeholders at all levels.<br/><br/></p><p>- Experience with ERP, CRM, or Q2C-related systems (e.g., Salesforce, SAP, Oracle) is a plus.<br/></p><br/></p> (ref:iimjobs.com)