Salesforce Business System Analyst

About CloudFulcrum:

CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services.

We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.

Key Responsibilities:

- Experience 6 years of experience as a Salesforce Business Analyst, with a proven track record in marketing and technology environments.
- Ability to communicate effectively and interact with cross-functional teams.
- Hands-on experience on Sales and Service Cloud.
- Strong knowledge on Business process Lead to cash & Renewal process process.
- Must have experience in Renewal Management, Order Management, Service Contract and Entitlement management.
- Should have experience in Partner Portal, Deal registration process,Opportunity and forecast management.
- Knowledge on Partner, Channel, MSP business in a SaaS industry is preferred
- Should have the configurational knowledge of the salesforce platform like workflow, flow, basic salesforce configuration basic salesforce configuration
- Good to documenting and functional flow diagram
- Able to work directly with business to gather the requirements.
- Ability to work with Technical, QA, Scrum/project Managers.
- Must have BSA’s experience as writing Jira story, prepare documentation, Impact Analysis, Root Cause Analysis
- Translate the business requirement to the technical team.
- Facilitate User Testing, Planning and execution.
- Self-starter, motivated, well-organized.
- Good listener, Willing to learn new things and thrive in a fast paced team environment.