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Salesforce CRM Business Analyst Job Opening In Mumbai – Now Hiring ValueMomentum


Job description

Job Title: Senior Salesforce Business Analyst

Location: Mumbai - Santa Cruz /Bandra

Job Type: Full-Time

Experience Level: Mid-Senior Level


Job Summary:

We are seeking an experienced Salesforce Business Analyst with over 5 years of hands-on experience to join our growing team.

The ideal candidate will be responsible for gathering business requirements, analyzing processes, and delivering data-driven solutions within the Salesforce ecosystem.

You will serve as a key liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business goals efficiently and effectively.


Key Responsibilities:

  • Collaborate with stakeholders across departments to gather, analyze, and document business requirements.

  • Translate business needs into clear, detailed user stories and functional specifications for Salesforce solutions.

  • Evaluate and propose enhancements to current Salesforce workflows, reports, dashboards, and integrations.

  • Work closely with Salesforce administrators, developers, and third-party vendors to implement scalable solutions.

  • Lead or support UAT (User Acceptance Testing) processes, including test plan creation and defect resolution.

  • Provide ongoing support and training for end-users to maximize Salesforce adoption.

  • Analyze data and generate reports to support business insights and decision-making.

  • Act as a subject matter expert (SME) for Salesforce features and industry best practices.

  • Ensure solutions comply with data governance and security standards.

  • Monitor and maintain system performance, ensuring high availability and optimal user experience.


Required Qualifications:

  • Bachelor’s degree in Business Administration, Computer Technology or equivalent
  • Minimum 5 years of experience as a Business Analyst with a focus on Salesforce CRM .

  • Strong understanding of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.

  • Experience with Salesforce configuration, data migration, and reporting tools (e.g., Reports, Dashboards, Lightning).

  • Proven ability to create business requirement documents (BRDs), functional requirement documents (FRDs), and user stories.

  • Hands-on experience with tools such as JIRA, Confluence, Lucidchart, or Visio.

  • Excellent communication and stakeholder management skills.

  • Ability to work independently and manage multiple projects simultaneously.


Preferred Qualifications:

  • Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Business Analyst, or Platform App Builder).

  • Familiarity with Agile/Scrum project methodologies.

  • Experience with third-party Salesforce integrations (e.g., marketing automation, CPQ, e-commerce).

  • Basic knowledge of Apex, SOQL, or other development-related aspects of Salesforce (nice to have).

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Salesforce CRM Potential: Insight & Career Growth Guide


Real-time Salesforce CRM Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce CRM in Mumbai, India, highlighting market share and opportunities for professionals in Salesforce CRM roles.

45805 Jobs in India
45805
1310 Jobs in Mumbai
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Download Salesforce Crm Jobs Trends in Mumbai and India

Are You Looking for Salesforce CRM Business Analyst Job?

Great news! is currently hiring and seeking a Salesforce CRM Business Analyst to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ValueMomentum adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

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ValueMomentum interview tips for Salesforce CRM Business Analyst

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Before the Interview:

Research: Learn about the ValueMomentum's mission, values, products, and the specific job requirements and get further information about

Other Openings

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