<p><p><b>Locations : </b> Bengaluru, Hyderabad, Pune, Chennai, Gurugram<br/><br/><b>Mode : </b> Hybrid<br/><br/><b>Role Overview : </b></p><p><br/></p><p>We are looking for an experienced Salesforce Order Management (SOM) professional with <b>7+ years of expertise in designing, developing, and implementing complex order lifecycle solutions</b>.
This role requires hands-on technical leadership, strong integration knowledge, and the ability to collaborate with cross-functional teams to deliver scalable and high-performance Salesforce SOM solutions.<br/><br/><b>Key Responsibilities : </b></p><p><br/></p><p>- Design and implement end-to-end <b>Salesforce SOM solutions (objects, workflows, orchestration flows).</b><br/><br/>- Build orchestration flows for order capture, fulfilment, cancellations, returns, and payments.<br/><br/>- Develop automation using Flow, Apex, Composite APIs for complex order management.<br/><br/>- Integrate SOM with ERP, WMS, SFCC, Payment Gateways using REST/SOAP APIs.<br/><br/>- Ensure scalable data models and maintain data integrity.<br/><br/>- Provide technical leadership : mentoring developers, code reviews, best practices.<br/><br/>- Troubleshoot issues, monitor performance, and implement optimizations.<br/><br/>- Stay updated on latest Salesforce SOM releases and recommend adoption strategies.<br/><br/>- Define and implement custom logic for split shipments, backorders, refunds, returns, etc.<br/><br/>- Drive Agile processes including sprint planning, backlog grooming, and ceremonies.<br/><br/><b>Technical Skills Required :</b></p><p><br/></p><p>- Strong hands-on expertise with Salesforce SOM and Data Models.<br/><br/>Proficiency in : <br/><br/>- Apex, LWC (Lightning Web Components), Aura, SOQL, SOSL<br/><br/>- Flow Builder, Orchestration Flow Designer<br/><br/>- Platform Events, Change Data Capture (CDC)<br/><br/>- API Integration (REST/SOAP), OAuth2, JWT, Named Credentials<br/><br/>- Salesforce DX, Git, CI/CD pipelines<br/><br/>- Experience with Service Cloud, Commerce Cloud (B2B/B2C), Sales Cloud.<br/><br/>- Understanding of PCI compliance, fraud management, SCA.<br/><br/>- Exposure to middleware tools like MuleSoft / Dell Boomi is a plus.<br/><br/>- Salesforce certifications (Order Management Accredited Professional, PD1/PD2, Integration Architecture Designer) are highly desirable.</p><br/></p> (ref:hirist.tech)