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Urgent! Salesforce Service Cloud Architect Job Opening In India, India – Now Hiring N53 Tech

Salesforce Service Cloud Architect



Job description

📍 Location: Mumbai

💼 Experience: 3–5 years

🏢 Type: Full-time


About the Role

One of our esteemed clients is seeking a techno-functional Salesforce professional passionate about transforming service processes through automation, AI, and innovation.

As a Service & Automation Owner, you’ll drive end-to-end service transformation using Salesforce Financial Services Cloud, working closely with business and technology teams to design intelligent, scalable, and compliant service experiences.


What You’ll Do
  • Lead service transformation initiatives using Salesforce Service Cloud & Financial Services Cloud
  • Design & deploy automation workflows using Flow, OmniStudio, and Einstein Bots
  • Act as the techno-functional bridge between business stakeholders and delivery teams
  • Gather business requirements, define user stories, and manage product backlogs
  • Champion AI-driven tools and automation-first initiatives to enhance service operations
  • Collaborate with cross-functional teams for seamless solution delivery
  • Continuously monitor, measure, and optimize service processes


What You’ll Bring
  • 🎓 Bachelor’s degree in Engineering (mandatory)
  • 🎓 MBA (mandatory)
  • 💡 3–5 years of hands-on Salesforce experience, including 3+ years in Service Cloud
  • 💰 BFSI domain experience is a must;
    Wealth Management exposure preferred
  • ⚙️ Strong knowledge of Salesforce automation (Flow, OmniStudio, Einstein/Agentforce)
  • 📞 Experience in Dialer integration (e.G., Genesys) is a plus
  • 🔄 Strong business analysis, stakeholder management, and agile delivery skills


Required Skill Profession

Computer Occupations



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