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Salesforce Service Delivery Manager/ Product Manager / Program Manager Job Opening In Bengaluru – Now Hiring Confidential


Job description

We are seeking an experienced Salesforce Service Delivery/ Program/Product Manager who will play a pivotal role in driving successful delivery, optimization, and enhancement of Salesforce-based solutions.

This role requires an individual with strong leadership, project management, and Salesforce platform expertise to oversee end-to-end service delivery, manage programs, or drive product roadmaps.

Key Responsibilities

1.

Service Delivery Manager (SDM)

  • Oversee end-to-end delivery of Salesforce solutions ensuring quality, timeliness, and client satisfaction.
  • Manage SLAs and KPIs across Salesforce projects, providing clear metrics and progress reports.
  • Act as the primary point of contact for client escalations and service improvement initiatives.
  • Ensure seamless operations and support, optimizing incident management and problem resolution processes.
  • Collaborate with cross-functional teams to drive operational excellence and streamline service delivery processes.

2.

Product Manager

  • Define and manage the product vision, roadmap, and feature prioritization for Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
  • Conduct stakeholder analysis, gather requirements, and translate into actionable user stories and feature backlogs.
  • Partner with developers, architects, and QA teams to ensure on-time delivery of scalable solutions.
  • Continuously assess platform performance, drive product enhancements, and ensure end-user adoption through training and documentation.
  • Leverage analytics to measure product success and identify growth opportunities.

3.

Program Manager

  • Manage Salesforce programs involving multiple interconnected projects and initiatives.
  • Define program goals, scope, schedules, and resource allocation in line with organizational priorities.
  • Develop governance frameworks, ensuring cross-team alignment, risk mitigation, and consistent delivery standards.
  • Serve as a thought leader, ensuring Salesforce best practices and scalable architecture are incorporated.
  • Track program progress and communicate status updates, roadblocks, and successes to leadership.

Required Skills and Qualifications

  • 8+ years of overall experience with at least 4 years in Salesforce service delivery, product, or program management roles.
  • Proven track record managing Salesforce implementations and enhancements across Sales Cloud, Service Cloud, or Marketing Cloud.
  • Strong experience with Agile methodologies (Scrum, Kanban) and tools like JIRA, Confluence, or Trello.
  • Salesforce Certifications: Minimum Salesforce Administrator; additional certifications like Salesforce Product Owner, Service Cloud Consultant, or PMP are a plus.
  • Demonstrated expertise in stakeholder management, requirement gathering, and risk management.
  • Excellent analytical, communication, and leadership skills.

Preferred Qualifications

  • Experience in multi-cloud Salesforce deployments or third-party integrations.
  • Knowledge of AI/ML applications within the Salesforce ecosystem (e.g., Salesforce Einstein).
  • Familiarity with managing offshore/onsite development teams and vendors.
  • Industry experience in BFSI, Retail, Healthcare, or Manufacturing verticals.

Key Competencies

  • Strategic Planning and Execution
  • Leadership and Team Management
  • Strong Analytical and Problem-Solving Abilities
  • Exceptional Communication and Presentation Skills
  • Collaborative, Flexible, and Results-Oriented.


Skills Required
Program, Product

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Salesforce Service Potential: Insight & Career Growth Guide


Real-time Salesforce Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Salesforce Service in Bengaluru, India, highlighting market share and opportunities for professionals in Salesforce Service roles.

64426 Jobs in India
64426
4244 Jobs in Bengaluru
4244
Download Salesforce Service Jobs Trends in Bengaluru and India

Are You Looking for Salesforce Service Delivery Manager/ Product Manager / Program Manager Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Salesforce Service Delivery Manager/ Product Manager / Program Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Salesforce Service Delivery Manager/ Product Manager / Program Manager?

Key qualifications for Salesforce Service Delivery Manager/ Product Manager / Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Salesforce Service Delivery Manager/ Product Manager / Program Manager Job Success

Confidential interview tips for Salesforce Service Delivery Manager/ Product Manager / Program Manager

Here are some tips to help you prepare for and ace your Salesforce Service Delivery Manager/ Product Manager / Program Manager job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Salesforce Service Delivery Manager/ Product Manager / Program Manager interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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