Salesforce Solution Architect - Field Service Lightning

<p>About the Role :<br/><br/>We are looking for an experienced Salesforce Solution Architect (FSL) to join our growing team.<br/><br/> The ideal candidate will bring deep expertise in Salesforce Service Cloud & Field Service Lightning, with a proven track record of designing and implementing scalable solutions that enhance customer engagement, streamline field operations, and align with business goals.<br/><br/>Key Skills & Responsibilities :<br/><br/>- Salesforce Platform Expertise : Strong proficiency in Service Cloud and Field Service Lightning (FSL)<br/><br/>- Configuration & Customization : Ability to deliver tailored Salesforce solutions through declarative and programmatic capabilities<br/><br/>- Data Management : Hands-on in data migration, integration, and governance ensuring data quality & consistency<br/><br/>- Mobile Solutions : Experience with mobile apps to optimize field service operations<br/><br/>- APIs & Integration : Strong knowledge of Salesforce APIs and experience integrating with external systems (REST/SOAP, middleware tools)<br/><br/>- Problem-Solving : Strong analytical ability to identify issues and implement effective solutions<br/><br/>- Communication Skills : Excellent verbal & written communication to interact with business and technical stakeholders<br/><br/>- Project Management : Ability to plan, execute, and monitor Salesforce solution delivery across multiple projects<br/><br/>- Team Collaboration : Work closely with cross-functional teams, developers, administrators, and business users<br/><br/>- Customer-Centric Mindset : Ensure solutions meet business needs and end-user expectations<br/><br/>Qualifications :<br/><br/>- Bachelor's/Master's degree in Computer Science, IT, or related field (B.E / B.Tech / MCA).<br/><br/>- 10- 12 years of IT experience, with 10+ years in Salesforce implementations.<br/><br/>- Proven experience in Service Cloud & FSL architecture, configuration, and integration.<br/><br/>- Salesforce Architect certifications (e., Application Architect, System Architect, or CTA) preferred</p> (ref:hirist.tech)